BSBMGT502 - MANAGE PEOPLE PERFORMANCE - Formative assessment 3.docx

BSBMGT502 - MANAGE PEOPLE PERFORMANCE - Formative assessment 3.docx

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BSBMGT502 - MANAGE PEOPLE PERFORMANCE Formative assessments 3 Activity 9: Provide informal feedback to staff on a regular basis Conduct formal structured feedback sessions as necessary and in accordance with organizational policy 1. In what ways can you recognize the contribution of your staff and why should you do this? 200–250 words Individual recognition can be helpful, especially if this recognition occurs in the presence of the team or work group. A manager might, for instance, acknowledge a team member’s contribution of energy and good ideas, by saying, ‘Martin, I noticed you created a great new process for handling customer calls. It saves our team a lot of time and improves quality. Thank you!’ A manager might ask the team to get together for a drink after work when they have put in a particularly productive run. Employees whose contribution to improvement processes and organizational success is recognized will be motivated to continue improving and you will have created higher levels of enthusiasm. Improved working conditions, increased responsibility, promotion, new work tasks, the opportunity to develop new skills or to gain a qualification are all methods of recognizing employee contribution. Not only do they benefit the employee but they also benefit the organization Feedback from frontline and other managers is also an important motivator. Positive feedback reinforces good work practice and behavior and encourages us to continuing improvement. It acts as a source of recognition for the contribution made by employees and should, therefore, be specific and process oriented. Open lines of communication should facilitate knowledge sharing throughout the entire organization and enable regular and continuous feedback. Give credit and recognition to all of the members of the supplier–customer chain—designers, implementers, salespeople, those who answer the phone, cleaners etc. Appropriate reward and recognition implies a fair degree of knowledge and understanding of your co-workers. The reward should suit the person and the situation. If managers and supervisors do not value and recognize the contribution of employees they will start to feel exploited. Unhappy employees will stop putting in extra time to complete jobs. They will possibly spend a great deal of time looking for other employment. All of this can be expensive to your organization. ‘Thank you’ goes a long way toward letting people know that you appreciate their contribution. It must, however, be both sincere and timely.
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2. What is feedback and why is it important that managers and supervisors provide informal consistent and constructive feedback to staff on a regular basis? 300–320 words Feedback is the information that is given to people to let them know what they are doing well and what needs to improve. Managers and supervisors, by providing constructive feedback, can help employees improve their performance and change any non-productive behavior. This implies that any feedback given will contain suggestions and strategies for
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