Chapter 1: Management Today
the act of selecting among alternatives
The study of management explores how human beings react to change and how
they cause change to happen.
the process of using resources to achieve goals.
Challenges when trying to initiate knowledge management:
arrogance (the feeling there is nothing new to learn)
previous failed attempts (why try again?)
lack of commitment, drive, and awareness
lack of support, energy, or enthusiasm
procedures involved in management – thinking, action, and
Steps in Management Process:
1. Identify problem, need, want, or goal.
2. Clarify values.
3. Identify resources.
4. Decide, plan, and implement.
5. Accomplish goals and evaluate.
- Internal forces: the personal drives behind our actions
- External forces: ups and downs of the economy, the condition of the environment, and
the rules and laws of society
questions, dilemmas, or situations that require solving.
what we need to survive or sustain life, such as food and shelter.
things that we desire, but that are not necessary for us to survive.
4 Types of Need
: a person’s need to sustain life, obtain sensory pleasures,
and maintain or enhance physical characteristics
: an individual’s need for relations and interactions with other
people; the desire to be included in a group
: an individual’s need to obtain money, goods, property, and
other assets with monetary value that are transmittable between two or
: a person’s need to gain knowledge and investigate,
explore, study, and/or understand phenomena; the need to satisfy
intellectual curiosity and engage in cognitive activity
end results that require action; the purpose toward which much behavior is
principles that guide behavior.
to make clear, to make easier to understand, or to elaborate.
whatever is available to be used.
the quantitative and/or qualitative criteria that reconcile resources with
demands, provide measures of values and goals.
choosing between two or more alternatives.
making a series of decisions that lead to action.