PATIENT-PROVIDER COMMUNICATION2IntroductionCommunication is the most crucial aspect of healthcare since it helps to improve the health of patients, how patients are treated, the quality of care, patient’s satisfaction, and the relationship between healthcare team members and patients. There are some ways to change the relationship between doctors and patients, how providers use medical information, and how doctors work with patients. Patients’ perceptions depend on effective communication with doctors in healthcare. The communication that a patient has with a doctor can improve their health mediated through participation in their care, adherence to treatment, and patient self-management. Some doctors lack training in providing high-quality healthcare. Communication allows for better safety, because when healthcare team members do not communicate effectively, a patient’s safety often suffers. There are various ways of improvingeffective communication between patients and healthcare providers. Effective communication between patients with providers will help doctors know how patients feel andwhat they think. This conversation will help them to better understand each other. Doctors and patients need to work with each other as a team. There are viewpoints on how geography,education, satisfaction, and online models impact doctor-patient communications. Some patients do not allow providers to use different treatments, because patients have different cultures and religious beliefs. Doctors should also respect their patient’s backgrounds. In addition, knowing a patient’s values and beliefs is essential to do decision-making with patients. Nowadays, there are some factors influencing communication between healthcare providers and patients, such as education, health outcomes, and patient satisfaction. First, health outcomes are one way to improve communication between doctors and patients. Riedl and Schüßler (2017) state that, “the two aspects of emotional and cognitive care are dissolved
PATIENT-PROVIDER COMMUNICATION3in a set of communication and relationship tasks: relationship building (with empathy), gathering information, sharing and providing information (patient education), reaching an agreement, and shared decision-making” (p.132). Moreover, a better doctor-patient relationship improves quality of life and enables treatment-related emotion (Riedl & Schüßler, 2017). If doctors have improved skills in communication, they are likely to receive more questions from patients, inquire about their patients’ concerns, and encourage physical activity. Also, Riedl and Schüßler (2017) found that better relationship skills lead to less prescription of antibiotics. Health education can help patients to gain control over complex diseases. a change in patient/doctor relationships can have positive effects on the patient’s health status (Riedl & Schüßler, 2017).