WARWICK - INSTITUTE OF AUSTRALIA
STUDENT NAME: Tulio Pereira
STUDENT ID: 2346
Max Lionel Realty is a company founded in 2008 by property developer Max Lionel. The
company employs approximately 100 people being that 80 licensed real estate agents. The
organization manages property sales and rentals residential and commercial. The organization
also separately engages in investment activities, such as property and land development.
Max Lionel Realty has been a member of the Real Estate Institute of Victoria (REIV) since 2008
and proudly follows the REIV Code of Conduct.
In order to build customer goodwill and satisfy its legal and ethical obligations, Max Lionel
Realty has decided to implement a project aim the objective to:
Inform agents of legal and ethical obligations (particularly with respect to WHS and anti-
discrimination legislation) and any standards or codes of conduct followed by the organization
Promote high standards in professional conduct
Inform clients, tenants and potential tenants of MLR’s commitments
Achieve employee and client buy-in for initiative
In researches have been found some difficulties to be solved,
Identified problems to be addressed by the project
Obligations of MLR with the
Do not feel they are adequately
People High trained doing
Feel the agents sometimes are
rude or insensitive.
Lack of well-defined process
between direction and agents
Clarify what MLR will
Tenants feel discriminated against
on basis of: -lifestyle -family
status -cultural background
Unclear strategic aims
HR acquisition: 6 people to execute the project
Project time frame: 12 Weeks 13/05/2014 to 17/08/2014.
In order to develop the project Tulio (
) was in charge as Project Manager and
he will coordinate and assign the tasks and steps to be followed by the stakeholders to achieve
the objectives and keep the project on time.