[BL] BSBMGT517 .docx - ASSESSMENT Qualification BSB51915...

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ASSESSMENT Qualification: BSB51915 Diploma of Leadership and Management Unit of Competency: BSBMGT517 Manage operational plan Student Name: Student ID: Assessment Due Date:
Assessment 1. Summary of the operational environment of BBQFun 1. Legislative and regulatory context BBQFun operational tasks Legislative and regulatory context Conduct quarterly surveys on customer satisfaction. Evaluation of market and marketing data to determine marketing opportunities. Australian Consumer Law (ACL) APPs in the Privacy Act 1988 Audit of supplier quality. Regular contact with suppliers. Investigate resourcing needs: people, products. Fulfil resourcing and distribution needs in accordance with policies and procedures. Maintenance of enterprise resource management (ERP), point of sale (POS) and customer relationship management (CRM) systems. Australian Consumer Law (ACL) Spam Act 2003 Leadership, WHS, ethical/legal training, etc Setting strategic goals and induction program. Employee incentives Work Health and Safety Act 2011 Safe Work Australia Act 2008 2. BBQfun policies and procedures BBQfun has applied some policies and procedures to ensure that their business can be operated well: - Probity and ethical behaviour - Responsible financial management - Procurement planning - Buy Australian made/support for Australian industry - Maintain Pre-registered list of preferred suppliers - Direct invitation (selective or restricted tendering) - Evaluation and contract award - Results of tendering process - Value of money
- Non-discrimination - Risk management - Avoid conflict of interest - Report collusive tendering - Competitive process 3. Role of an operational plan Its primary function is to indicate the tasks that need to be completed to ensure that the business can be operated smoothly. In addition, setting a perfect operational plan also allows for improved quality of processes such as delegation of tasks, setting of targets, determination of timeframes and finalizing deliverables. As the quality is improved, the number of customers trusting and using the service will also be improved. Without it, the strategy will not be properly maintained and monitored. 4. New or existing operational plan Improving the current plan can produce better results. Because creating a new plan is a waste of time and effort. The company should re-plan and apply the pilot from the beginning. In addition, the new plan also has bugs. Therefore, the improvement of the plan has existed to allow for the shortening of time and effort to create efficiency. 5. Budgeting process BBQFun choose to use Top-Down Budget process, the primary input is made by the top-level executives of the business. The process includes the following steps: - Managers set goals and expected budget. - The plan should then be approved by the board of directors. In the process, some details can be adjusted.

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