NURS 6201 Discussion Week 7.docx

NURS 6201 Discussion Week 7.docx - Selected Outcome and...

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Selected Outcome and Indications Benchmarking is an important component in developing new developing new processes or determining the efficacy of current processes by comparing them against high performing facilities (Marquis & Huston, 2017). One such method is the Survey of Patient Experiences (HCAHPS scores) that are reported by the Centers for Medicare and Medicaid Services (CMS). These scores are generated by random surveys administered to patients that have been recently discharged from a hospital stay. The hospital selected for review for this discussion is in rural eastern Kentucky. This hospital is one of two hospitals in the immediate area and houses three inpatient units, an intensive care unit, emergency department, as well as inpatient and outpatient surgical suites. The selected patient satisfaction outcome is discharge information. When asked if they understood their care when they left the hospital, only 53% of patients felt that they did understand. Hospital
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  • Winter '17
  • Survey of Patient Experiences, thorough discharge education, patient satisfaction outcome

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