Conflict Resolution.docx - 1 Conflict Resolution Marilyn...

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1Conflict ResolutionMarilyn RaleighMarch 14, 2018
2Conflict is in our everyday life in one shape or form whether it’s our professional or personal life. The way to conflict resolution is through negotiation, facilitation, mediation, and arbitration. They all are similar in ways but very different on others. Negotiating is when two or more parties are working to resolve a difference of opinion and bartering to reach an agreement. This can involve the parties involved in the conflict or it can take place during mediation. Mediation uses an unbiased third party that is trained to help reach an agreement between the parties that conflict with each other. Facilitation" is a term that means different things to differentpeople. In the context of U.S. alternative dispute resolution (ADR), facilitation (or group facilitation) is generally considered to be a process in which a neutral person helps a group work together more effectively (Spangler,2003)

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