Running head: C158 – ORGANIZATIONAL LEADERSHIP - TASK 1 1 C158 – Organizational Leadership and Interprofessional Team Development – Task 1 Dorothy Callander Western Governors University
C158 – ORGANIZATIONAL LEADERSHIP - TASK 1 2 Introduction In the ever changing world of healthcare, Medicare has implemented a new reimbursement model. This model includes non-payment for excessive readmissions of certain diagnosis within thirty days. On the other side of the payment scale, rewards based on patient satisfaction scores can result in better payments. In a day and age where hospitals are struggling to make ends meet, many hospitals need to create an environment where they receive the extra payments (Medicare.gov, n.d.-b). Medicare even has a link on their site to hospitals so consumers can review the quality of the hospital based on a variety of topics, including patient satisfaction (Medicare.gov, n.d.-a). One of the ways hospitals are improving patient satisfaction is by implementing “patient and family centered care (PFCC)”. Since 1982 there has been controversy over whether families should be present during resuscitation. Family members that were interviewed felt being present helped them and would choose to be present again (Boehm, 2008). In 1995 the Maternal and Child Health Bureau developed a definition and a set of principles for “family centered care” (National Center for Family/Professional Partnerships, 2014). In 2001, the concept of patient centered care became a hot topic after a report published by the Institute of Medicine titled “Crossing the Quality Chasm: A New Health System for the 21 st Century” (Cassel, 2010). Practice Setting The current practice setting is a 204 bed acute care hospital. Inpatient services provided include cardiac care, labor and delivery, pediatrics, neonatal intensive care, intensive care, step- down, telemetry, general medical/surgical, and emergency. Outpatient services include imaging, outpatient surgeries, laboratory, and community health. The hospital is a charity hospital run by a religious organization. The hospital was established in 1956 with 29 beds. It is part of a
C158 – ORGANIZATIONAL LEADERSHIP - TASK 1 3 healthcare system that has facilities in California and Texas. The health system is composed of 14 hospitals with associated medical offices and urgent care centers. The group of hospitals will be referred to as “the health system”, while the individual hospital that was analyzed in depth will be referred to as “the hospital”. Patient and Family Centered Care Evaluation An in-depth analysis of the individual hospital and an overview of the health system were performed to determine areas where PFCC was a priority and areas where there is room for improvement. Of the 14 hospitals in the health system, four (two hospitals share a single website) have a link to PFCC on the “about” tab on the websites (Covenant Children’s, n.d.; Mission Health, 2014; St. Joseph Hospital, 2014). A search of the hospital with PFCC added located a department within the hospital that spoke to PFCC (St. Mary Medical Center, 2014).
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- Fall '17
- Organizational Leadership, patient satisfaction, PFCC