BSBLDR502 Learner Workbook Lead and manage effective workplace relationships JL.docx - BSBLDR502 Lead and manage effective workplace relationships

BSBLDR502 Learner Workbook Lead and manage effective workplace relationships JL.docx

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Unformatted text preview: BSBLDR502 Lead and manage effective workplace relationships Learner Workbook Page |1 Table of Contents Student Assessment Confirmation....................................................................................................2 Activities...........................................................................................................................................3 Activity 1.1.....................................................................................................................................3 Activity 1.2.....................................................................................................................................4 Activity 1.3.....................................................................................................................................5 Activity 1.4.....................................................................................................................................6 Activity 2.1.....................................................................................................................................7 Activity 2.2.....................................................................................................................................8 Activity 2.3.....................................................................................................................................9 Activity 3.1...................................................................................................................................10 Activity 3.2...................................................................................................................................11 Activity 4.1...................................................................................................................................12 Activity 4.2...................................................................................................................................13 Activity 4.3...................................................................................................................................14 Activity 4.4...................................................................................................................................15 Summative Assessments................................................................................................................16 Section A: Skills Activity...............................................................................................................17 Section B: Knowledge Activity (Q & A).........................................................................................18 Section C: Performance Activity...................................................................................................19 Summative Assessments: Sections A, B & C checklist..................................................................20 BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Street, Brisbane 4000 Telephone 07 3002 0888 Facsimile 07 3002 0808 National Provider Number: 31246 CRICOS Number: 02746G Version 2.0 14/07/2017 Page |2 Student Assessment Confirmation Is this a resubmission? Yes No Student number Student name Course code BSB51915 Course name Diploma of Leadership & Management Unit code BSBLDR502 Unit name Lead and manage team effectiveness Trainer’s/Assessor’s name Johanna Meerleveld Philip Bradbury I confirm that the attached work is entirely my own, except where other writers have been referenced. I confirm that this assignment has not been submitted before at QAT or other institutions. I understand that plagiarism and other forms of cheating will result in academic penalty. By submitting this assessment, I agree that: I have and read and understood the details of the assessment I understand the conditions of the assessment and the QAT appeals process I understand the rules and consequences of plagiarism and that the attached assessment is my own work. I have one week from the due date of this assessment in which to resubmit, if I am deemed unsuccessful. If Children’s Services student, I understand that successful completion of practical hours and workplace assessment is required for final result. Student’s signature Date QAT Trainer to complete Initial submission Satisfactory (S) Unsatisfactory (U) Date comments/observations/feedback Trainer’s signature Resubmission Resubmis sion required (Y?N) Date Satisfactory (S) Unsatisfacto ry (U) Resubmissio n required (Y?N) comments/observations/feedback Date Privacy Statement QAT is collecting the information on this form to facilitate assessment practices. If you are an apprentice/trainee, your personal information, attendance details, progress and results will be disclosed to your employer or host employer. If you are a secondary school student, your personal information, attendance details, progress and results may be disclosed to your school. If you are under 18 these details may be disclosed to your parent/guardian. Only authorised officers have access to this information, however, QAT may give some or all of this information to authorised external departments. Your personal information will not be disclosed to any other third party without your prior consent, unless authorised or required by law, as per the Information Privacy Act 2009. BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Street, Brisbane 4000 Telephone 07 3002 0888 Facsimile 07 3002 0808 National Provider Number: 31246 CRICOS Number: 02746G Version 2.0 14/07/2017 Page |3 BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Street, Brisbane 4000 Telephone 07 3002 0888 Facsimile 07 3002 0808 National Provider Number: 31246 CRICOS Number: 02746G Version 2.0 14/07/2017 Page |4 Activities Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment). Activity 1.1 Objective To provide you with an opportunity to ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers. Complete the following individually or in a group (as applicable to the specific activity and the assessment environment): 1. Create a job description for one of the positions you are familiar with at your organisation. Job brief We are looking for a creative Mechanical Engineer to work on all product stages from research and development to design and manufacture, through to installation and final commissioning. The goal is to design and fabricate mechanical components of innovation and excellence. Responsibilities Perform a full lifecycle product development (design, develop, test prototypes, manufacture and implement) Design systems and components that meet needs and requirements Produce outline designs Conduct experiments methodically, analyse data and interpret results Test and evaluate theoretical designs Identify, formulate and produce effective solutions to emerging problems Evaluate final product’s overall performance, reliability and safety Alter and modify design to meet requirements and to eliminate malfunctions Estimate budget and scope of project Solicit observations from operators Prepare product reports and documentation Engage in lifelong learning and develop new theories or methods Requirements BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Street, Brisbane 4000 Telephone 07 3002 0888 Facsimile 07 3002 0808 National Provider Number: 31246 CRICOS Number: 02746G Version 2.0 14/07/2017 Page |5 Proven working experience in mechanical engineering Working experience with product lifecycle management (PLM), finite element analysis (FEA) and computational fluid dynamics (CFD) Hands-on experience with computer-aided engineering (CAM) and computer-aided manufacturing (CAE) Familiarity with 2D or 3D engineering design and manufacturing tools (e.g., AutoCAD, ProE or other) Adequate knowledge of engineering analysis tools (ANSYS, ProMechanica or similar) Mathematical computing and analysis tools knowledge (Matlab, Excel, LabView etc) Solid understanding of core concepts including mechanics, kinematics, thermodynamics, materials science etc. Creativity and analytical skills Ability to communicate technical knowledge in a clear and understandable manner Technical writing skills BSc degree in Engineering 2. Why is it important to give clear project role descriptions? It is important to give a clear project roles description in order to show to applicants what are the tasks and activities that should be addressed in the offered position. Furthermore, by describing the role description, the company can save time because those candidates that don’t meet role requirements would not apply. BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Street, Brisbane 4000 Telephone 07 3002 0888 Facsimile 07 3002 0808 National Provider Number: 31246 CRICOS Number: 02746G Version 2.0 14/07/2017 Page |6 Trainer Use Only 1.1 Successful ☐ Unsuccessful ☐ Trainer feedback only if not satisfactory: Click or tap here to enter text. Activity 1.2 Objective To provide you with an opportunity to develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role. 1. What is a consultation process? The process of consultation is an extremely important concept in the context of managing an organisation. ... Consultation is an active process in which organisation management opens formal and informal communication channels between the organisation and its stakeholders 2. What consultation methods can you use to ensure that employees have the opportunity to contribute to the resolution of issues related to their work role? Consultation on health and safety is a two-way process and should be seen as an opportunity to add value when making decisions. This process involves: talking about issues listening to and raising concerns understanding your role seeking information and sharing views BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Street, Brisbane 4000 Telephone 07 3002 0888 Facsimile 07 3002 0808 National Provider Number: 31246 CRICOS Number: 02746G Version 2.0 14/07/2017 Page |7 discussing issues in a timely manner considering what is being said before decisions are made attending scheduled meetings. How can I contribute to consultation as a worker? You can make sure your voice is heard by contributing to team meetings, talking with your work group, and giving feedback on policy and procedures when asked. Participation in consultation provides you with an opportunity to think constructively about health and safety issues that affect you, contribute ideas for improvement, and work as a team in implementing good workplace safety practices. Trainer Use Only 1.2 BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Street, Brisbane 4000 Telephone 07 3002 0888 Facsimile 07 3002 0808 National Provider Number: 31246 CRICOS Number: 02746G Version 2.0 14/07/2017 Page |8 Successful ☐ Unsuccessful ☐ Trainer feedback only if not satisfactory: Click or tap here to enter text. Activity 1.3 Objective To provide you with an opportunity to facilitate feedback to employees on outcomes of the consultation processes. 1. What methods can you use to inform employees about the outcomes of the consultation process? When your message is really important, deliver it using more than one method. For example, you could follow up a general staff meeting with an email, then confirm the information in a personalised letter to ensure that it has been received and understood. Possible communication methods include: noticeboards newsletters/in-house magazines/e-magazines letters to staff/volunteers press releases annual reports emails and intranets phone conversations presentations team briefings/group meetings focus groups face-to-face formal or informal meetings between managers and employees consultation groups or staff forums. 2. How can you decide which communication method to use? To decide which communication method to use when informing outcomes of consultation BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Street, Brisbane 4000 Telephone 07 3002 0888 Facsimile 07 3002 0808 National Provider Number: 31246 CRICOS Number: 02746G Version 2.0 14/07/2017 Page |9 processed, it is important to consider the following factors: 1. Who is the audience? If the audience is the whole team or a group of individuals, a group communication method, such as a meeting, may be the most suitable approach. If the audience is just two or three individuals, it may be better to hold one-to-one meetings. 2. Does immediate feedback need to be gathered? If you need to gather feedback immediately, you should select a tool that facilitates this, for example a team meeting, a one-to-one session, the telephone, a video conference or a presentation. 3. Should there be a written record? If information that has been communicated verbally needs to be confirmed in writing to retain a written record, for example where the manager and employee have had a meeting about the employee’s performance, it may be appropriate for the manager to write a letter, memo or email following the meeting, or take notes and keep those as a record. 4. Is the information confidential? If the information is confidential, obviously the communication needs to take place privately, for example by way of a meeting in a private room, or (if a written record is important), in a formal private letter. 5. Is the message urgent? If the information is of an urgent nature, you should choose a communication tool that will enable the information to reach your team members quickly, for example the telephone or a face-to-face discussion. Emails are not suitable for urgent communications as they may not be immediately read. 6. Does the information need to be communicated to everyone in the same way and/or at the same time? For some things it’s vital to ensure everyone gets the same message, or to avoid gossip/filtering by ensuring everyone hears it simultaneously 3. How can you put the outcomes across to personnel? 1. Be clear and honest about what’s changing and why. Any sort of spin, sugar-coating or jargon is going to look like you’re trying to hide something. You’ll gain employees’ trust if you use simple, straightforward language, and are completely upfront about what’s changing and why. Don’t talk down to employees – this only makes them feel BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Street, Brisbane 4000 Telephone 07 3002 0888 Facsimile 07 3002 0808 National Provider Number: 31246 CRICOS Number: 02746G Version 2.0 14/07/2017 P a g e | 10 resentful and unvalued. Some companies make the mistake of believing their employees “can’t handle the truth,” but people respond well to respectful and honestly communication. 2. Consider the emotional impact of the change. HR changes often strike a personal chord with employees. Suddenly the company is monkeying with their health care, and maybe that affects their sick kid. Or a company might be implementing an outcomes-based wellness program, which means they have to make lifestyle changes they don’t want to make. Take these concerns into consideration when crafting your message – and outright acknowledge them too. Sometimes people just need to feel heard. 3. Tell employees what’s in it for them. It’s the age-old marketing credo: What’s In It For Me? You can’t deny we’re all looking out for #1, so hyping “good corporate citizenship” as a reason for change is a waste of time. Explain the benefits of the change and what employees will get from it. Yes, things will be different – acknowledge that. Yes, everyone may not like what’s changing – acknowledge that too. But there’s generally an upside, so outline that as well. If there’s no upside, then say so. Admit that what’s happening kinda sucks and talk about what you’ll do to make the change as smooth as possible. Then thank employees for their patience, cooperation, ongoing contributions to the company and for sticking with you through the shift. 4. Explain how the change will happen. Employees feel reassured and are more easily able to get on board when you paint a clear picture of what’s going to happen and when. If you have to use a numbered step-by-step list, do it. If your employees respond well to graphics, use them. Just make sure to set expectations by explaining the process so people can clearly see the road ahead. 5. Tell employees what they need to do. The infamous call to action. It’s critical to outline what needs to be done – and when. This is what people are looking for at the end of a communication, so use bulleted lists, bold font, links to websites, etc. to highlight the necessary action. BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Street, Brisbane 4000 Telephone 07 3002 0888 Facsimile 07 3002 0808 National Provider Number: 31246 CRICOS Number: 02746G Version 2.0 14/07/2017 P a g e | 11 Trainer Use Only 1.3 Successful ☐ Unsuccessful ☐ Trainer feedback only if not satisfactory: Click or tap here to enter text. Activity 1.4 Objective To provide you with an opportunity to develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel. 1. When someone raises a workplace issue, how can you know whom to refer them to? You can communicate the issue to your manager or some person with power within the organization. This process should be done in the following way: Step 1: Finding out what the issues are We contact the employer and the employee to discuss the workplace issues that have been raised. We will help you to sort out exactly what issues are in dispute. We will help you to: learn about the laws relating to the issues in dispute BSBLDR502 – Lead and manage team effectiveness Australia Moreton Education Group Pty Ltd, Trading as Queensland Academy of Technology (QAT) ABN 68 105823309 Level 4, 333 Adelaide Street, Brisbane 4000, Queensland Australia PO BOX 10862 Adelaide Stree...
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