businesscommunication-150115083925-conversion-gate01.pdf - Non Verbal Communication The process of sending and receiving messages without using words

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Non Verbal Communication The process of sending and receiving messages without using words , either spoken or written . Examples of non verba l communication include be a smile, wink, or wave. All of these communicate something without the use of oral or written language. Even if you do not say a word, your silence can communicate in a non-verbal way.
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Argyle (1988) concluded there are five primary functions of nonverbal bodily behavior in human communication: [65] Express emotions Express interpersonal attitudes To accompany speech in managing the cues of interaction between speakers and listeners Self-presentation of one's personality Rituals (greetings)
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Types of non verbal com Body language or Kinesics Para language or voice Space Language Time language.
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Nonverbal communication divided into Kinesics and Proxemics acts Kinesics: The study of nonverbal gestures, facial expressions, eye contact, and body posture Proxemics: The study of the use of space, touch, and distance as features of nonverbal communication.
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Body language or Kinesics A type of nonverbal communication that relies on body movements (such as gestures, posture, and facial expressions) to convey messages . Body language may be used consciously or unconsciously. It may accompany a verbal message or serve as a substitute for speech .
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Important features of Body Language Posture The way a person stands or sits is his posture. It is good to adopt a flexible erect posture rather than a stiff or slouching posture. An erect posture reveals confidence and poise. Drooping shoulders, sagging in the seat, etc., reveal a feeling of depression and lack of interest. Head motion In oral communication, the movement of the head plays an important role. No one is expected to keep on shaking his head, but appropriate nods and shakes of the head enhance the level of communication
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Eye Contact In an oral communication context, the speaker and listener should not only face each other but also maintain correct eye contact. If someone avoids direct eye contact, he is suspected to be sly or cunning. Gestures Gestures can be some of the most direct and obvious body language signals. Waving, pointing, and using the fingers to indicate numerical amounts are all very common and easy to understand gestures. Some gestures may be cultural , however, so giving a thumbs-up or a peace sign might have a completely different meaning than it might in the United States.
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Facial Expression Facial Expression Face is the index of the mind. We say, ‘she put on a long face’ to mean that she was not in the best of her moods. However much one tries, his hidden feeling of anger, fear, confusion, uncertainty, enthusiasm and joy will get revealed by the facial expression.
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  • Fall '18
  • Julie Hutto
  • Nonverbal Communication, topic sentence, good business letter, Paragraph development techniques

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