For this assessment you will be required to complete all the case study instructions.
In this Assessment Task, you are required to complete seven (7) short-answer questions based on the
case study provided to demonstrate your knowledge across key concepts and variables involved in
leading and managing team effectiveness, including a consideration of factors that influence effective
communication, team dynamics, an understanding of team consultation and conflict resolution.
Assessment Task 1 – Case Study
Greg Jones is the manager of 17 employees in the marketing team. The team is multi-skilled and the
members can work in various sub-groups or alone, depending on the product they are marketing.
The team has worked together for 26 months without any problems and their work has always been
of good quality, their project management exceptional and team morale high.