BSBMGT517 Assessment 3 v17.1.docx - BSB50215 Diploma of...

BSB50215 Diploma of Business
BSBMGT517 Manage Operational Plan
BSBMGT517 Assessment 3 Version: v17.0 Page 1 of 23
Developed by: Nortwest Pty Ltd Approved by: AM Issued: August 2017 Review: August 2018

Assessment 3: Monitor and Review Operational Performance
BSBMGT517 Assessment 3 Version: v17.0 Page 2 of 23
Developed by: Nortwest Pty Ltd Approved by: AM Issued: August 2017 Review: August 2018

Submission details
Candidate’s
name
Assessor’s name Date
The assessment task is due on the date specified by your assessor. Any
variations to this arrangement must be approved in writing by your
assessor.
Submit this document with any required evidence attached. See
specifications below for details.
BSBMGT517 Assessment 3 Version: v17.0 Page 3 of 23
Developed by: Nortwest Pty Ltd Approved by: AM Issued: August 2017 Review: August 2018

Performance objective
You will demonstrate skills and knowledge required to monitor and review
operational performance.
BSBMGT517 Assessment 3 Version: v17.0 Page 4 of 23
Developed by: Nortwest Pty Ltd Approved by: AM Issued: August 2017 Review: August 2018

Assessment description
In response to a simulated business scenario, and using work completed in
Assessment Task 1, you will develop, monitor and review performance
systems, analyse performance, identify areas of underperformance, take
prompt remedial action and report on operational performance.
In accordance with contingency planning developed in Assessment Task 1,
you will take prompt action to address employee underperformance. In a
role-play, you will coach the employee in accordance with performance
management systems.
You will then prepare and present, in a second role-play, a management
report describing the performance system, performance results and
recommendations for changes to operational plans. During the role-play,
you will negotiate changes to operational plans and gain approval for
recommendations from the Operations General Manager (the
facilitator/assessor).
BSBMGT517 Assessment 3 Version: v17.0 Page 5 of 23
Developed by: Nortwest Pty Ltd Approved by: AM Issued: August 2017 Review: August 2018

Procedure
1. Read the simulated BBQfun scenario information provided in
Appendix 1 of this task and in the business documentation provided
by your assessor (the same documentation provided in Assessment
Task 1).
2. Prepare a plan for monitoring performance from the start of
implementation to the end of the financial year. You may use the
action plan template (provided in Appendix 2) or create your own
plan. Ensure you include plans for monitoring and/or documenting:
a. budgetary and financial performance
b. productivity performance
c. employee performance in line with performance management
policy
d. milestone achievement and performance against targets
e. dates for monitoring activities in line with scenario
f. resources for monitoring
g. progress reporting at the end of each quarter to the Operations
General Manager
h. regular performance management of online staff and lodgement
of records with the HR Manager.
3. Identify areas of employee underperformance, determine possible