BASIC UNITS.docx - SECTOR ICT QUALIFICATION UNIT OF...

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SECTOR: ICT QUALIFICATION: CONTACT CENTER SERVICES UNIT OF COMPETENCY: Participate in Workplace Communication MODULE TITLE: Participating in Workplace Communication COMPETENCY-BASED LEARNING MATERIAL HOW TO USE THIS LEARNER’s GUIDE PARTICIPATING IN WORKPLACE COMMUNICATION
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The unit of competency PARTICIPATE IN WORKPLACE COMMUNICATION, WORK IN TEAM ENVIRONMENT, PRACTICE CAREER PROFESSIONALISM, PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURE the knowledge, skills and attitudes required for a Household Worker Services. It is one of the CORE Modules at National Certificate Level (NCII). You are required to go through a series of learning activities in order to complete each learning outcomes of the module. In each learning outcome there are Information Sheets, Resource Sheets and Reference Materials for further reading to help you better understand the required activities. Follow these activities on your own and answer self-check at the end of each learning outcome. Get the answer key from your instructor and check your work honestly. If you have questions please don’t hesitate to ask your facilitator for assistance. Recognition for Prior Learning (RPL) You may already have some or most of the knowledge and skills covered in this learner’s guide because you have: Been working for some time. Already completed training in this area If you can demonstrate to your trainer that you are competent in a particular knowledge or skills, talk to him/her about having them formally recognize so you won’t have to do the same training again. If you have Certificate of Competency from previous training, show them to your trainer. If the skills you acquired are still relevant to the module, they may become the part of the evidence you can present for RPL. At the end of this learning materials is a learner’s Diary. Use this diary to record important dates, jobs undertaken and to other workplace events that will assist you in further details to your trainer or assessor. A Record of Achievement is also provided for your trainer to complete once you complete this module. This learning material was prepared to help you achieved the required competency, in Assemble/ Disassemble Consumer Electronic Products. This will be the source of information for you to acquire knowledge and skills in this particular trade, with minimum supervision or help from your instructor. In doing the activities to complete the requirements of this module, please be guided by the following: 1 Talk to your trainer and agree on how you will both organize the training of this unit. Read through the learning guide carefully. It is divided into sections which cover all the skill and knowledge you need to successfully complete in this module.
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2 Work through all the information and complete the activities in each section. Read information sheets and complete the self-check.
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  • Summer '17
  • Jayson Vicencio
  • team member, team members, information sheet

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