Chapter 1 Notes - Chapter 1 What is Organization Behavior...

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Chapter 1: What is Organization Behavior? Managers : The people who oversee the activities of others and are responsible for attaining goals in these organizations (also called administrators ). Get things done through other people o Make decisions o Allocate resources o Direct the activities of others to attain goals Do their work in an organization Responsible for designing an organization’s structure Perform 4 management functions: o Planning : Defining an organization’s goals Establishing an overall strategy for achieving those goals Developing a comprehensive set of plans to integrate and coordinate activities o Organizing : Determining what tasks are to be done Who is to those tasks How the tasks are to be grouped Who reports to whom Where decisions are to be made o Coordinating : Motivating employees Directing the activities of others Selecting the most effective communication channels Resolving conflicts among members o Controlling : Monitor the organization’s performance Compare actual performance to previously set goals Get the organization back on track if significant deviations have occurred Organization : Consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals; examples: Manufacturing and service firms Schools Hospitals Churches Military units Retails stores Police departments Local, state, and federal government agencies Mintzberg’s Managerial Roles : 10 different, highly interrelated roles (or sets of behaviors) manager’s perform that are attributable to their jobs; grouped primarily as:
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Interpersonal Roles : Duties that are ceremonial and symbolic in nature o Figurehead : Symbolic head; required to perform a number of routine duties of a legal or social nature o Leader : Responsible for the motivation and direction of employees; includes: Hiring Training Motivating Disciplining o Liaison : Maintains a network of outside contacts who provide favors and information Internal Liaison : e.g. Sales manager who obtains information from the quality control manger in his or her own company Outside Liaison : e.g. Sales manager who has contact with other sales executives through marketing trade association Informational Roles : Collect information from outside organizations and institutions o Monitor : Receives wide variety of information; serves as never center of internal and external information of the organization.
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  • Fall '07
  • Cummings
  • Management, sales manager, organization systems level, Internal Liaison, · Manufacturing

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