Carlos Baudett Module 1 Activity.docx - Carlos Baudet Module 1 Activity 1 The moment of truth term in the sports sales sponsorship world is referring to

Carlos Baudett Module 1 Activity.docx - Carlos Baudet...

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Carlos Baudet Module 1 – Activity 1. The moment of truth term in the sports sales & sponsorship world is referring to when typically a customer and the organization come into contact for the first time. This first interaction is crucial as this is when the customer either forms an opinion about the organization or when they change their opinion regarding the organization. This interaction could range from a host greeting a guest, customer purchasing tickets or merchandise, or a simple conversation between a guest and an employee. I had a similar interaction with a manager of premium partnerships at the New York Jets. I inquired about purchasing a suite for a game and the interest and effort this individual put forward, showed that he wanted to make me a customer for life. Since this was my first time purchasing a suite, he was able to discount the suite and even include food and beverage as a package deal to thank me for my business. This is a perfect example of the
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