Chapter 10 Notes

Chapter 10 Notes - Chapter 10 Understanding Work Teams Work...

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Chapter 10: Understanding Work Teams Work group : a group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility No need or opportunity to engage in collective work Performance is merely the summation of each group member’s individual contribution Work team : a group whose individual efforts result in a performance that is greater than the sum of the individual inputs Teams typically outperform individuals when the task being done requires multiple skills, judgments, and experience Generate positive synergy (interaction of two or more agents or forces so that their combined effect is greater than the sum of their individual effects) Use of teams creates the potential for an organization to generate greater outputs with no increase in inputs Types of teams: o Problem-solving teams : groups of 5-12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment o Self - managed teams : groups of 10-15 people who take on responsibilities of their former supervisors Supervisory positions take on decreased importance and may even be eliminated Don’t seem to work well during organizational down-sizing Effectiveness of self-managed teams is situationally dependent o Cross - functional teams : employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task Task force: temporary cross-functional team Committee: composed of members from across departmental lines o Virtual teams : use computer technology to tie together physically dispersed members in order to achieve a common goal Can do all the things that other teams do 3 primary factors that differentiate virtual teams from face-to-face teams: Absence of paraverbal and nonverbal cues Limited social context Ability to overcome time and space constraints Often suffer from less social rapport and less direct interaction among members Tend to be more task oriented Less satisfaction with the group interaction process
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This note was uploaded on 12/24/2007 for the course BUAD 304 taught by Professor Cummings during the Fall '07 term at USC.

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Chapter 10 Notes - Chapter 10 Understanding Work Teams Work...

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