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See discussions, stats, and author profiles for this publication at: Evaluating the Training Needs of Front Office Personnel in Some Selected Lodges in Sekondi- Takoradi Article · August 2016 CITATIONS 0 READS 598 3 authors , including: Adelaide Spio-Kwofie Takoradi Technical University 17 PUBLICATIONS 1 CITATION SEE PROFILE Bertha Danso Takoradi Technical University 5 PUBLICATIONS 0 CITATIONS SEE PROFILE All content following this page was uploaded by Adelaide Spio-Kwofie on 03 August 2016. The user has requested enhancement of the downloaded file.
International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Vol. 4, Issue 1, pp: (596-605), Month: April 2016 - September 2016, Available at: Page | 596 Research Publish Journals Evaluating the Training Needs of Front Office Personnel in Some Selected Lodges in Sekondi- Takoradi 1 Adelaide Spio-Kwofie, 2 Bertha Danso, 3 Theresah Ruth Edzii 1, 2, 3 Takoradi Polytechnic, P.O .Box 235, Department of Hospitality, Takoradi Abstract: Training is usually referred to as the methods used to give new or present employees the skills needed to perform specific jobs and to be able to provide that level of training there are several activities that must take place within an organization . “The first step in training is to determine what training, if any, is required” . Before any training can take place, there is the need to analyse what needs to be included, the evaluation of what skills are needed to perform a job and also the assessment of the skills employees already have. The gap that exists between the two becomes the subject of training. An employee is the biggest asset in almost every service industry. By showing a clear career growth path to an employee, and training him to achieve those meaningful goals, supplemented by monetary compensation and job satisfaction always goes a long way to retain them . In today’s world of commerce, training techniques have metamorphosed. The emphasis leans towards improving holistic behavioural trends and technical skills, given more exposure at an early stage. To supplement this, several mode of transferring training programmes such as corporate trainers, role-playing, case studies, practical drills, situational handling skills, etc come into play . Hospitality sector is growing at a very fast rate in Sekondi/Takoradi, Ghana and managers require huge range of competencies such as, people management, viable skills, business insights, analytic skills, succession planning, and resource development in order to get success in this sector. Furthermore, employees are not enough trained on business etiquettes, courtesy, and business communication. Generally hospitality is all about handling people, so an employee coming into contact with all categories of people must have right attitude, tolerance, and listening skills in order to move up the hierarchy as an employee as well as move the company. For effective and sustainability of performance there is the need for training in empowering the workforce to be creative and innovative. When employees are properly trained, it aids in the productivity,

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