Chp.%201%20-Strategy

Chp.%201%20-Strategy - Chapter 1: Strategy What is...

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Chapter 1: Chapter 1: Strategy Strategy
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What is Operations and Supply Management? Operations and supply management (OSM) is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services 2
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What is it about? Being efficient… Low cost Being effective… Doing the right things Creating value… Quality/Price 3
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Operations and Supply Management Supply Chain Processes Sourcing Processes Manufacturing Processes Service Processes Distribution Processes Logistics Processes Logistics Processes Enterprise Resource Planning: Supply Chain Planning and Control Processes 4
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The Importance of Operations Management Synergies must exist with other functional areas of the organization Operations account for 60-80% of the direct expenses that burden a firms profit. 5
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Dimensions Cost (or Price) Quality Delivery Speed (and/or Reliability) Flexibility - volume, new products, etc. Other dimensions? 6
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Chp.%201%20-Strategy - Chapter 1: Strategy What is...

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