BESTLINK COLLEGE OF THE PHILIPPINES Brgy. Kaligayahan, Quirino Highway, Novaliches, Quezon City SERVICE MANAGEMENT SYSTEM (Billing) Prepared by: Gentugao, Lovely P. – Project Manager Baclas, Roma Joy A. - System Analyst Pasicolan, Jaycell D. – Document Analyst Monsanto, Jomar B.– Business Analyst Ogatis, Mark Anthony V. – Lead Programmer Submitted to: Mr. Dennis Gonzales Instructor September 06, 2014 Service Management System (BILLING AND COLLECTION) Page 1
CHAPTER 1 Service Management System (BILLING AND COLLECTION) Page 2
CHAPTER 1 1. Project Background Companies around the world use strategies to maintain its profitability and flexibility. They often provide service for the benefits of their clients and the company itself. To maintain its profitability, the company must secure the good communication to their clients while also securing their financial status. Billing and Collection System must be effective and accurate to be able to assure the revenue. Problems arise in terms of billing like calculating the bills and setting of penalties which is the primary concern in this study. The researchers proposed this automated billing and collection system in order to help the company’s growth. A system that will generate invoices, process their payment, calculate penalties, generate billing reports and issues official receipt. And also a system that will serve as storage of billing information on a centralized database wherein, whenever the accounting department ask for billing reports periodically billing and collection has the ability to produce reports immediately. And a system that is accurate enough to meet client’s demand. The said clients are either be schools, drugs stores, subdivisions, factory and other companies that are in need of service of security. Billing and Collection is the process of creating an invoice to customers for goods or services. Process of Billing and Collection focused on Generating of Bills and Collecting of money according to the contract of agreement to the clients who will benefit by their service provider. The system shows the transaction between the admin, the clients, the accounting department and the system itself. 1.1Problems and Opportunity The process during the calculation of bills is inefficient because current system used to calculate bills using MS Excel wherein user needs to input data one by one and writing only other charges listed on the created billing form . And in Service Management System (BILLING AND COLLECTION) Page 3
terms of creating invoices f or the client, end-user used to input invoice number and may lead to data redundancy because the system doesn’t notify the user if it has record on file already. Current system has no ability to produce auto- generated reports that will show status of the client, their balances, amount does the client has paid and other penalties and a report of all invoices and also report of all the collected revenues from the client. Issuance of official receipt on the
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