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Chapters Five (recruitment section) & Six1.Know how to calculate and use yield ratioa.Yield ratio is the percentage of applicants from a recruitment source that make it to the next phase of the selection processb.External Sources: i.Employee Leasing ii.Advertisements iii.Public/ Private Employment Agenciesiv.Executive Search Firmsv.Educational Institutions vi.Employee Refferalsvii. Unsolicited Applicationsviii.Professional Organizationsix.Labor Unionsx.Temporary Help Agencies2.Realistic job previewa.Realistic Job Preview:Informing applicants about all aspects of the job, including both its desirable and undesirable facetsi.Helps increase job satisfaction ii.Decrease job tenure Recommendations ●Do a feasibility study of work-from-home design●Evaluates the possibility of outsourcing the whole center ○Ex: customer service line based in India●Use realistic job preview ●Redo job analysis to determine specific tasks (give tour or talk to current employees)●Conduct job compatibility questionnaires ●Focus on the big picture: why are there so many complaints? Evaluate independent contractorsSources of Info. ●Biological info Banks: “what kind of sports do you like?” (personal)●Background info: is important to protect the company●Polygraph: lie detector test●Honesty Integrity test: wrtitten tests, some are personality related●Graphology: handwritting test (levels of honesty) looks for personality ●Medical Examination: expensive; do only when the job is offered to applicant (ADA &ADAA will ask if employee is qualified ●Drug Testing:P-O fit: Person’s personality if it fits towards company’s culture & value P-J fit: Person’s job fit (requirements, specifications match between job qualifications & Job requirements 3.Know advantages and disadvantages of using internal versus external recruitment
a.Internal recruitment: When the business looks to fill the vacancy from within itsexisting workforcei.Advantages: 1.Cheaper and quicker to recruit2.People already familiar with the business and how it operates3.Provides opportunities for promotion within business (motivation)4.Business already knows candidates’ strengths and weaknessesii. Disadvantages:1.Limits number of potential applicants 2.No new ideas can be introduced from outside 3.May cause resentment amongst those who didnt get job4.Creates another vacancy which needs to be filled. B. External recruitment: When the business looks to fill the vacancy from any suitable applicantoutside workforcei. Advantages:1.Outside people bring in new ideas2.Larger pool of workers from which to find the best candidate3.People have a wider range of experience ii. Disadvantages:1.Longer process2.More expensive process due to advertising and interviews3.Selection process may not be effective enough to reveal best candidateFactors to determine which recruitment methodsare most appropriate: ●Target Audience (athletes for cirque du soleil)●Cost Budget (if you dont have a big budget, think of an alternative)●Past Success/ Yield Ratio( which gives you the best results from the past?)