Emerging Trends in Hospitality.docx - Running Head Emerging Trends in Hospitality 0 Emerging Trends in Hospitality Emerging Trends in Hospitality 1

Emerging Trends in Hospitality.docx - Running Head Emerging...

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Running Head: Emerging Trends in Hospitality 0 Emerging Trends in Hospitality
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Emerging Trends in Hospitality 1 Introduction In India, the hospitality industry is changing at a fast pace and there is a steady increase in international arrivals. It recognizes some of the current and future trends affecting the hospitality industry involving sustainability, safety and security, the significance of providing outstanding service, and technologies that improve competitiveness and tremendous growth. It will help in providing more jobs globally with sustainable advantage to the workforce. Technology plays a major role in transforming the hospitality industry better than before. Now, potential guests can make their bookings online from their respective place . Service quality is the live-wire as reservations of clients should be accurate; check-in needs to be finalized in five minutes, stay of residence must be protected, and billing must be free from error. As India is a country recognized for lavish treatment to all customers and despite the monetary slowdown, it adds to attractiveness as a medical tourism destination. Over the periods, the hospitality industry has experienced development and diversification to become one of the fastest developing financial sectors in the world (Jones, Hillier & Comfort 2016, p. 53). In the following, an effort has been made to discuss the current and future trends influencing the hospitality industry in positive as well as negative sense and recommendations to minimize the risks. Current trends influencing the hospitality industry Globalization In India, it has made for people to trade freely around the world. This has made it easier for customers to experience new cultures, adapt more knowledge, and continuously upgrade the products as well as services to attract as many customers as possible. There are negative effects of globalization on the hospitality industry as it is always cheaper to hire people from other countries to work but they face communication barrier, which as a result most customers get irritated. Cultural barriers act as another negative impact as customers come from diverse cultures so it is to make sure that they are not offended (Pirani & Arafat 2016, p. 141). Safety and security The Indian’s are concerned with security, which has improved vastly because of various terrorist attacks globally, as well as due to kidnapping, assaults, and robbery. The first priority should be the safety of customers so they have accessed full-body scanners and hidden security cameras in respect to ensuring customers safety. Security measures have been initiated in many international airports and hotels of India by investing millions of dollars. As it has negative impacts too, by this customers are offended that these technologies are breaching their privacy and as a result, it harmed the reputation (Zaitseva et al. 2016, p. 7180).
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