Running Head: Emerging Trends in Hospitality
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Emerging Trends in
Hospitality
Emerging Trends in Hospitality
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Introduction
In India, the hospitality industry is changing at a fast pace and there is a steady increase in
international arrivals. It recognizes some of the current and future trends affecting the
hospitality industry involving sustainability, safety and security, the significance of
providing outstanding service, and technologies that improve competitiveness and
tremendous growth. It will help in providing more jobs globally with sustainable
advantage to the workforce. Technology plays a major role in transforming the hospitality
industry better than before. Now, potential guests can make their bookings online from
their respective place
.
Service quality is the live-wire as reservations of clients should be
accurate; check-in needs to be finalized in five minutes, stay of residence must be
protected, and billing must be free from error. As India is a country recognized for lavish
treatment to all customers and despite the monetary slowdown, it adds to attractiveness as
a medical tourism destination. Over the periods, the hospitality industry has experienced
development and diversification to become one of the fastest developing financial sectors
in the world
(Jones, Hillier & Comfort 2016, p. 53).
In the following, an effort has been
made to discuss the current and future trends influencing the hospitality industry in
positive as well as negative sense and recommendations to minimize the risks.
Current trends influencing the hospitality industry
Globalization
In India, it has made for people to trade freely around the world. This has made it
easier for customers to experience new cultures, adapt more knowledge, and
continuously upgrade the products as well as services to attract as many customers
as possible.
There are negative effects of globalization on the hospitality industry as it is
always cheaper to hire people from other countries to work but they face
communication barrier, which as a result most customers get irritated. Cultural
barriers act as another negative impact as customers come from diverse cultures so
it is to make sure that they are not offended
(Pirani & Arafat 2016, p. 141).
Safety and security
The Indian’s are concerned with security, which has improved vastly because of
various terrorist attacks globally, as well as due to kidnapping, assaults, and
robbery. The first priority should be the safety of customers so they have accessed
full-body scanners and hidden security cameras in respect to ensuring customers
safety. Security measures have been initiated in many international airports and
hotels of India by investing millions of dollars.
As it has negative impacts too, by this customers are offended that these
technologies are breaching their privacy and as a result, it harmed the reputation
(Zaitseva et al. 2016, p. 7180).
