Blueprint.xlsx - Physical Evidence Ad\/Website Customer Actions Make Reservation Confirm receipt and advise special requests Check-in via mobile app

Blueprint.xlsx - Physical Evidence Ad/Website Customer...

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Physical Evidence Ad/Website Menu Food Customer Actions Make Reservation Arrive at Hotel Go to Room Receive bags Call Room Service Eat Line of Interaction Deliver bags Deliver food Process checkout Line of Visibility Take bags to room Take food order Line of Internal Interaction Support Processes Reservation System Registration System Prepare food Registration System Actions seen by customer Hotel Exterior Parking Cart for Bags Employees Dress Desk Paperwork Lobby Key Elevators Hallways Room Cart for bags Employee dress Delivery tray Food appearance Room Amenities Bathroom
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