TOM Exam 1 Outline.docx - TOM Exam 1 Outline Operations Strategy Process Analysis Quality Management This outline should be used as a guideline only for

TOM Exam 1 Outline.docx - TOM Exam 1 Outline Operations...

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TOM Exam 1 Outline Operations Strategy, Process Analysis, Quality Management This outline should be used as a guideline only for the upcoming Midterm 1. You are responsible for all assignments and reading material covered in Process Analysis and Quality Management Modules. In addition to definitions, make sure that you are able to apply every concept to a case scenario. Process Analysis 1. Value disciplines & associated operational capabilities a. Consider market strategy (identify target segment), value discipline (generate customer value), and operational capability (deliver customer value) 2. Process types & distinguishing features or application a. Consider volume, variety, standardization/customization, and degree of automation 3. Drawing process flow charts a. Review conventions; identify WIP; distinguish between product/service flows and information flows 4. Calculating cycle time & capacity – as well as for batch processes (with set up times) a. Review Concordia case and Mama’s Pizza example 5.
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