TOM Exam 1 Outline
Operations Strategy, Process Analysis, Quality Management
This outline should be used as a guideline only for the upcoming Midterm 1. You are responsible
for all assignments and reading material
covered in Process Analysis and Quality Management
Modules.
In addition to definitions, make sure that you are able to apply every concept to a case scenario.
Process Analysis
1.
Value disciplines & associated operational capabilities
a.
Consider market strategy (identify target segment), value discipline (generate
customer value), and operational capability (deliver customer value)
2.
Process types & distinguishing features or application
a.
Consider volume, variety, standardization/customization, and degree of
automation
3.
Drawing process flow charts
a.
Review conventions; identify WIP; distinguish between product/service flows and
information flows
4.
Calculating cycle time & capacity – as well as for batch processes (with set up times)
a.
Review Concordia case and Mama’s Pizza example
5.
