OSCM 320 - Test 1 review

# OSCM 320 - Test 1 review - The 4 Objectives of Operations...

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1 Slides used in class may be different from slides in student pack Core services : basic things that customers want from products they purchase. The 4 Objectives of Operations Management 1. Cost 2. Quality 3. Speed 4. Flexibility

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2 Slides used in class may be different from slides in student pack Order Qualifiers and Winners - Terry Hill Order qualifiers The basic criteria/characteristics that permit the firms products to be considered as candidates for purchase by customers Order winners The criteria/characteristics that differentiates the products and services of one firm from another. Order losers The criteria/characteristics that cause a firms’ products to be dropped from consideration
3 Slides used in class may be different from slides in student pack Example of Productivity Measurement You have just determined that your service employees have used a total of 2400 hours of labor this week to process 560 insurance forms. Last week the same crew used only 2000 hours of labor to process 480 forms. Which productivity measure should be used? Answer: Could be classified as a Total Measure or Partial Measure. Is productivity increasing or decreasing? Answer: Last week’s productivity = 480/2000 = 0.24, and this week’s productivity is = 560/2400 = 0.23. So, productivity is decreasing slightly.

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4 Slides used in class may be different from slides in student pack Work Breakdown Structure Program Project 1 Project 2 Task 1.1 Subtask 1.1.1 Work Package 1.1.1.1 Level 1 2 3 4 Task 1.2 Subtask 1.1.2 Work Package 1.1.1.2
5 Slides used in class may be different from slides in student pack Project Control Charts: Gantt Chart Activity 1 Activity 2 Activity 3 Activity 4 Activity 5 Activity 6 Time Vertical Axis: Always Activities or Jobs Horizontal Axis: Always Time Horizontal bars used to denote time.

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OSCM 320 - Test 1 review - The 4 Objectives of Operations...

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