ORGANIZATIONAL LEADERSHIP 1 Organizational Leadership and Interprofessional Team Development Tracy Copeland-Gray Western Governors University
ORGANIZATIONAL LEADERSHIP 2 Implementing tools that focus on Patient and family centered care is critical to evaluating facilities and gaining knowledge of their weaknesses and strengths. Hospitals that have created a culture of safety and patient centered care have business practices that are centered patient centered care. Patient centered care can impact business practices, regulatory requirements and reimbursement. It is very important to recognize what influences care delivery and quality patient centered care. Business Practices Business practices used within hospitals such as policy, procedures, and processes are implemented as a road map to direct staff in providing adequate care. Policy and procedures are implemented and carried out to mitigate variability that can cause harm and errors. Business policy and procedures are used as a resource for leadership to create care practices and standardization. Leadership focuses on patient satisfaction, efficient care, quality care as well as safety to be successful. These practices are in place to decrease confusion, misinterpretation and law suits. Patient centered care has proven to impact hospital business practices nationwide. When staff can’t find supplies or medical history can affect patient satisfaction and quality of care in which will affect business practices. Leadership review cost effectiveness, cost of current operations, budgets and patient outcomes for business practices. Some hospital leaders have allowed patients the autonomy to be actively involved in their care by making healthcare decisions and choose their own visiting hours this practice has increased patient satisfaction. Implementing standards of care creates a base for successful healthcare organizations; poor care, medical mistakes, and hospital acquired infections are not reimbursed and must be absorbed by
ORGANIZATIONAL LEADERSHIP 3 the hospital. Patient centered care is very important to the success of all healthcare organizations. Reimbursement Patient- centered care is ensured through reimbursement by having strict guidelines hospitals must follow in orders to receive reimbursement. High quality care plays a huge factor as to how patients will rate their experience; one negative rating about an overall patient experience reduces reimbursement. Government agencies have taken a stance on patient care practices by implementing strict guidelines that hospitals must follow to receive reimbursement. Patients are receiving spectacular care due to the strict guidelines that hospitals must comply with to receive reimbursement from insurance companies, Medicare/Medicaid and federal funding. The Centers for Medicare and Medicaid focus on improving patient safety and outcomes through financial penalties for poor performance and poor patient satisfaction.
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- Fall '17
- Organizational Leadership