Final Exam Study Guide

Final Exam Study Guide - 1 MHR FINAL EXAM STUDY GUIDE...

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1 MHR FINAL EXAM STUDY GUIDE ORGANIZATIONAL STRATEGY What is a mission statement? Sets forth a vision for the organization based on o Its internal and external environments o Its capabilities o The nature of its customers or clients Strategic Objectives o Statements of definable and measurable accomplishments that, when met, fulfill an organization’s mission Operational Plans o Describe how to meet strategic objectives o State why the organization exists, and verify that organizational members believe in it Nine Step Model for Strategic Planning 1. Planning Awareness 2. Formulate Goals 3. Analyze Environment 4. Analyze Resources 5. Compare Findings 6. Analyze Gaps 7. Design Strategy 8. Implement Strategy 9. Monitor Progress Strategy Tests 1. Goal Consistency Test—are goals, objectives, and policies consistent with one another? 2. Frame Test—does strategy focus efforts and resources on crucial issues? 3. Competence Test—does the strategy use existing organizational resources and competencies?
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2 4. Workability Test—are the resources available to enact the plan, and is there evidence the plan will work? Means/Ends Means not met, ends not met Go back to the plan to correct Means met, ends not met Revise the plan to correct Means not met, ends met Revise the plan or get back to the plan to improve Means met, ends met Verify that the plan works and continue to follow the plan to maintain effectiveness ORGANIZATIONAL DESIGN Centralization Concentrates authority in a few top managers, allowing decisions to be made by those who have the “big picture” Facilitates development of a few “masters of knowledge.” Provides non-decision makers the freedom to perform technical tasks with fewer distractions Decentralization Disperses authority throughout the organization Allows leaner organizations and fewer levels Allows those closest to problems and opportunities to make decisions Is received favorably by many organizational members Departmentalization Functional—organized according to functions performed, not much contact between departments Product—organized according to products and services produced
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3 Customer—organized according to customers served (ex. convenience stores… super markets) Matrix—organized by a combination of function, product, and/or customer, creates dual authority and dual responsibility Horizontal—uses very flat structures with autonomous teams responsible for entire processes Organizational Design Models Classical Organization Theory o Effective organizations have a formal hierarchy, clear rules, specialization of labor, routine tasks, and follow a bureaucratic model Neoclassical Organization Theory o Effective organizations have a flat structure, high decentralization, and focus on member well-being in addition to economics Contingency Theory o Different designs are effective under different conditions PERSONAL CHARACTERISTICS Components of Attitude
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Final Exam Study Guide - 1 MHR FINAL EXAM STUDY GUIDE...

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