Training Critique Design.docx - MEMORANDUM To Vice...

This preview shows page 1 - 2 out of 4 pages.

MEMORANDUM To: Vice President of Operations, College Inn From: Human Resources Manager, College Inn Date: October 21, 2018 Subject: Service Recovery Training Critique Dear Vice President of Operations, The first thing College Inn must do is compile and measure the metrics that were previously gathered from the recent training needs assessment. The organization should then set straightforward, achievable goals and objectives that detail the desired outcome from hosting a Service Recovery Training opportunity. “Goals and objectives aim to standardize learning objectives for all employees and to simplify the outcomes for teachers” (A Pass Educational Group, LLC, 2018). 360-Degree Feedback will be provided from the feedback gathered from customers and managers over a ninety-day period to assess the workforce and to determine the overall effectiveness of the quality of customer service (Tipirneni, 2018). The objectives for all employees and managers at College Inn should be: 1.) All employees will understand that customer satisfaction is the most important aspect of College Inn’s success by seeking 360-degree feedback from customers and managers. 2.) All employees must aim to attract new customers and retain current customers through ensuring timeliness of orders, cleanliness of all quarters and common areas, and respect for the customer’s wants and needs. 3.) All employees are encouraged to encourage customers to provide feedback regardless of the possible consequences that may be associated with the feedback. 4.) All employees and managers will be made aware of the interrelation between the organization’s restaurant, waitstaff, customer service professionals, and hospitality departments. 5.) All employees will complete all trainings, in addition to the Service Recovery Training.

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture