2017 - MODULE 06 - FORECASTING - CASE 12-4.docx -...

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Operations Operations Management – SCM Assignment/Activity Module 06 – Chapter 12 Case 12.4 – Forecasting Passenger Arrivals Forecasting Passenger Arrival at Gotham International Airport Since the terrorist attacks of 9/11/2001 and the ensuing measures by Transport Canada (TC) to increase airline security, airports have faced the problem of long waiting lines and waiting times at security gates. One of the key components of any effort by TC to operationally improve airport security procedures while reducing passenger waiting times and inconvenience is forecasting passenger arrivals at security checkpoints to determine how many security checkpoints and staff are needed. At the Gotham International Airport, C operation analysts would like to forecast passenger arrivals for next July, the airport’s busiest travel month of the year, for the purpose of determining how many security checkpoints they should staff during the month so that waiting lines and times will not be excessively long. Demand for airline

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