Controlling Mansi Jain
What is Controlling? Controlling consists of verifying whether everything occurs in conformities with the plans adopted, instructions issued and principles established. Controlling ensures that there is effective and efficient utilization of organizational resources so as to achieve the planned goals. Controlling measures the deviation of actual performance from the standard performance, discovers the causes of such deviations and helps in taking corrective actions According to Brech, “Controlling is a systematic exercise which is called as a process of checking actual performance against the standards or plans with a view to ensure adequate progress and also recording such experience as is gained as a contribution to possible future needs.” According to Donnell, “Just as a navigator continually takes reading to ensure whether he is relative to a planned action, so should a business manager continually take reading to assure himself that his enterprise is on right course.” Controlling has got two basic purposes It facilitates co-ordination It helps in planning
The Control Process
Step 1. Measuring Actual Performance HOW WE MEASURE
Step 2. Comparing Actual Performance Against the Standard
Green Earth Gardening Supply — June Sales
Step 3. Taking Managerial Action
Managers can choose among three possible courses of action: do nothing, correct the actual performance, or revise the standards Correct actual performance Basic corrective action Revise the standard
Human Aspects of Control Controls operate through the attitudes, feelings & perceptions of employees. Controls are likely to be resisted & thwarted if they are perceived by employees as threatening to their security & needs While controls that are perceived as a means of achieving the desired personal goal & group goals are likely to have a motivating effect on them Controls should be realistic & should focus on multidimensional nature of objectives Control standards & their purpose should be fully understood by the employees Control reports should be made available to the employees concerned Control should take into account individual differences among employees
Controlling for Organizational Performance What Is Organizational Performance? - It’s the end result of an activity. Whether that activity is hours of intense practice before a concert or race or whether it’s carrying out job responsibilities as efficiently and effectively as possible, performance is what results from that activity. Managers are concerned with organizational performance — the accumulated results of all the organization’s work activities.
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