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XYZ Training Manual7-1 Final ProjectEverett Dickerson JrSouthern New Hampshire UniversityI.
2XYZ Training ManualTABLE OF CONTENTS
3XYZ Training ManualI.Executive briefThis executive brief will explain in detail the overall reasoning behind the changeoverfrom the present email client, Microsoft Outlook, to Gmail. The motivation to move fromoutlook stems from the administration wanting more room for storage, and to use Google’sonline storage management. In this summary, we will clarify the key features of the items inwhich the clients will prepare. Also, we will explain how the content of the manual will addressall the essential necessities of the end users at different skill levels within the organization.ProductThe objective is to make sure the productivity loss during the transition from Outlook toGmail is minimal. Everyone being on the same page is key to forward progress and adoption ofthe application.ContentNot every employee is tech savvy. Therefore, separating novice user from moreexperienced user is very important. Novice users will need more in-depth training whenswitching to the new email platform. Whereas more experienced user can be put on a fasttrack course to highlight the significant differences between the two platforms, but still alsomaking sure everyone knows the basics.Delivery Method(s)There are multiple variations in which the training manual can be delivered to the employees.First, hands-on training with an instructor in which each employee is taught individually aboutcertain tasks. Second, employees are taught the basics in a classroom setting before they ascend
4XYZ Training Manualto harder tasks. Third, is computer-based training where employees will login online, whether atwork or home, and learn the basics of the new email client. Finally, each employee will beprovided an outline of the training material, so whether they are in a classroom or online basedsetting, they can reference the training outline to take notes.I.Basic User TrainingInitially, the first steps of training are determining what skill level the users are that youwill be training. This will allow you fully customize the training according to the experiencelevel according to those who do not have much experience to the more advanced users. At theend of the training class everyone will be evaluated to make certain that the information givenwas understood.The main priority during this training is to make sure that all the users will know how toturn on and shutdown a computer, create a new Gmail account, compose and send emailsthrough Gmail, know how to create secure passwords, know where to find Gmail contacts, blockunwanted emails, organize inbox, search for emails that they have received, and how to set up

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Term
Spring
Professor
N/A
Tags
E mail, gmail

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