Ferrer, J. - Week 2, Chapter 2 - Case Study Dominos Sizzles with Pizza Tracker.docx - Running Head CASE STUDY DOMINOS SIZZLES WITH PIZZA TRACKER Case

Ferrer, J. - Week 2, Chapter 2 - Case Study Dominos Sizzles with Pizza Tracker.docx

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Running Head: CASE STUDY: DOMINO’S SIZZLES WITH PIZZA TRACKER Case Study: Domino’s Sizzles with Pizza Tracker Jose E. Ferrer MGM 6560 Management of Information Systems Polytechnic University Osvaldo J. Sanchez, PhD August 15 th , 2017
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CASE STUDY: DOMINO’S SIZZLES WITH PIZZA TRACKER 1. What kinds of systems are described in this case? Identify and describe the business processes each supports. Describe the inputs, processes, and out-puts of these systems. Domino’s proprietary point-of-sale, called Pulse, as a transaction processing systems, which at a management level will save customer information like purchases, payment data, and keep a registry at a hardware location per store as the input. As an output, stores reported improved customer service, reduced mistakes, and shorter training times (Laudon & Laudon, 2014). An excellent output is an information being managed by information system in a restaurant, which will hold information about the customer preferences and end-of-day reports for inventory and sales. However, this was a ‘thick-client’ model which means that the system process is complex needing an OS, in this occasion Windows, for the use and capture of all the information, including all the computer add-ons in order to work properly.
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