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1. What platforms does Salesforce Marketing Cloud connect together to form a unifiedview of a customer?Salesforce approach to increase the sales and customer satisfaction is broken down into several broadcategories: Sales Cloud or Sales Force Automation, Service Cloud or Customer Support Management andMarketing Cloud or Marketing automation as shown in the below image. With Sales Cloud, a companycan grow their accounts faster, find new customers faster, and close deals faster — from anywhere. SalesCloud is a complete sales package that can be customized and that brings all the customer informationincluding opportunity, contacts, campaign, marketing and lead generation, sales and provides access tothousands of applications through the AppExchange platform. The platform is available to the customersas Software as a Service. The cloud allows all support channel such as email, phone, live chat, websiteand social channels are captured at one place.