Customer Service Assignment.docx - School of Business and Management BM224 Customer Service Group Assignment Title Gaps of Model of Quality Lecturer Mr

Customer Service Assignment.docx - School of Business and...

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School of Business and Management BM224 Customer Service Group Assignment Title: Gaps of Model of Quality Lecturer: Mr Foo Sek Yang Submission Date: 8th June 2018 Group Members: Nur Ain Fatihah B1701103004 Ooi En Qi B1704103002 Lau Ying B1704101005 Tan Tee Sin B1606101007 Eugene Lim Eu Gene B1606103006
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CONTENTS No. Title Pages 1 Abstract 3 2 Introduction 4 3 Limitations 5 4 Company Background 6-9 5 Problem Statement 6 Objective 10-11 7 Methodology 12-14 8 Results and Findings 15-17 9 Conclusion and Summary 18 10 References 19 Abstract With the regularly expanding number of enterprises and organizations, client benefit is getting to
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be more imperative every day. In spite of the fact that client benefit is only a little aspect of a organization, it assumes a noteworthy part in an organization. A decent client administration will enable an organization to have an edge over its rivals and give a more elevated amount of fulfillment to its clients. In each client benefit, there will bound to be holes or imperfections in its administration. These holes incorporate client desires and client recognitions from the clients' side. Tuning in, benefit outline and standard, benefit execution, and correspondence holes will be on the organization's side. In this assignment, we will be writing and listing about what the gaps model of customer service is and its purpose in customer service. The company that we have chosen is telecommunication service provider that is blue in colour, Celcom. An overview and objectives of the company will also be included in this assignment. Introduction Customer Service has been a piece of our regular day to day existence as far as we could recollect. From feasting in an eatery to calling an organization to grumble about its items, it's all piece of client benefit. In any given association, customer service is one of the regions that an
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association will continually endeavor to progress. There are approaches to recuperate a slip-up in customer service, it will ordinarily not be as great as before any longer. Individuals' view of the organization will change if there was extremely a calamity that occurred in an organization. That recognition is generally extremely hard to change the same number of individuals confidence in the maxim of "once beaten and twice bashful" unless the organization can give exceptionally tempting offers like enormous rebates or remuneration for misfortunes. However, regardless of the amount we can discuss client benefit, individuals will dependably ask this million dollar question which is; "The thing that does it take to have and keep up a decent client benefit?" The reply to this inquiry is somewhat straightforward yet difficult in the meantime. It is straightforward as far as only saying and composing it yet difficult as far as doing and achieving it as it is continuously simpler said than done. The appropriate response we trust, lies in the way how an organization treats and organizes its clients. A client first approach will dependably be the best approach in any sort of industry.
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