Running head: PRINCIPLES OF ORGANIZATIONAL PERFORMANCE MANAGEMENT 1 Principles of Organizational Performance Management C161 Western Governors University College of Health Professions Date: December 1, 2018
Organizational Performance Management 2 Patient Population In healthcare, performance and outcome measures are key to the organization ability to remain financially viable. The purpose of this assessment is for a nurse leader to evaluate outcome measures that are below benchmarks and create a balanced scorecard to meet the challenges of improving performance, quality, patient safety, and employee engagement. The medical center is a part of an integrated, faith based organization that provides care across the state of Illinois and Michigan. The medical center, is a 600 bed acute care facility that has been serving the tri-county community for 140 years. It offers many specialty services such as the regions level 1 trauma center, stroke certified center, neuroscience, cardiovascular, surgical services, oncology, pulmonary, behavioral health, diabetes, and the children’s hospital. The mission is “to serve with the greatest care and love” and has a very strong presence within the medical center. The mission provides a strong understanding and guides decisions of the organization. The nurse leader of the Case Management department is responsible for multiple service areas. The population of patients are identified through data mining, length of stay management, and consults. The case management department manage patients that are high risk for readmission due to acute and chronic disease management or complex medical conditions that require specialized care.
Organizational Performance Management 3 Outcome Measures Indicator Outcome Measure Drivers Performance Improve patient/nurse communication to improve patients understanding of their care needs outside of the hospital Improve HCAPHS Better reimbursement Reduces risk of rehospitalization Improve patient/family engagement Quality Decrease all cause hospital readmission rates for heart failure patients Improve patient outcomes Improved quality indicators Better reimbursement Safety Decrease patient fall rates Decrease non-pay events by CMS Decrease Length of Stay Improve patient outcomes Increase awareness and response to falls Employee Engagement Increase the number of Case Managers holding the ACM National Certification Improves Employee Engagement & Retention Promotes a higher level of care Increase employee survey scores Necessary Processes The nurse leader is reviewing performance indicators and has identified a need to improve the patient’s understanding of their care needs outside of the hospital setting. To improve performance on the unit the nurse leader will implement the use of motivational interviewing techniques to improve nurse/patient communication. Effective communication builds patient engagement which will increase patient satisfaction scores. When patient and families
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- Fall '18
- Management, Better, Organizational Performance Management, Nursing, MS