Practice Policy & Procedure Manual.docx - FOREWORD G eneral Practices are acknowledged as being the cornerstone of the health system the entry point

Practice Policy & Procedure Manual.docx - FOREWORD G eneral...

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FOREWORD eneral Practices are acknowledged as being the cornerstone of the health system, the entry point into the health system and the basis for preventive care. Most practices have inherent policies and procedures, which govern the actions of the doctors and staff and aids in establishing and maintaining consistent service provision in the practice. Most of these policies and procedures have not been formally documented which is one of the primary reasons why this manual has been developed. G Practice policies and procedures are a constantly changing set of rules and instructions influenced by patient expectations, medical research, best practice recommendations and local and national legislation. The Brisbane North Division of General Practice (BNDGP) is attentive to the frequency of these changes and is committed to keeping this manual up-to-date accordingly. It is for these reasons this manual was subject to extensive modifications in November 2002, with the additional aim of increasing its user friendliness and adaptation, readability and application and to assist in minimising the increasing risk of litigation within general practice. In summary, the manual consists of the following sections and content: Section Content 1. Introduction Internal practice set-up 2. Practice Administration Basic administrative set-up 3. Patient Management Patient billing and continuity of care 4. Medical Records and Confidentiality Management of records and Privacy Legislation 5. Computer Administration Management of hardware and& software 6. Human Resource Management Management of staff 7. Clinical Management Treatment room and key GP clinical areas 8. Workplace Health and Safety Workplace issues and related legislation 9. Infection Control Reducing risk of transmission of infection 10. Appendices Letter and checklist templates For ease of use and to ensure necessary items are included within each information item there are 2 main headings under each heading and sub-headings: Policy and Procedure . Policies are statements that describe the practice’s official position on a given subject. They are considered to be a course of action intended to influence and determine decisions, actions and other matters. Procedures are the written instructions for the steps or actions in how tasks are to be done to accomplish an end. They provide models of the right or best way to carry out tasks. Practices are required to modify this document to correctly reflect the nature of their policies and procedures. We recommend that you use this manual in conjunction with other resources available from the BNDGP and other professional bodies. Various templates and checklists have been listed in Section 10 – Appendices to aid in this process. Practices are encouraged to add any additional templates, checklists and forms to the Appendices.
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