BSBWOR502B Student Workbook.pdf - BSBWOR502B ENSURE EFFECTIVENESS April 2014 Page 1 Contents BSBWOR502B ENSURE EFFECTIVENESS 1 INTRODUCTION 5 Unit

BSBWOR502B Student Workbook.pdf - BSBWOR502B ENSURE...

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April 2014 Page 1 BSBWOR502B ENSURE EFFECTIVENESS
April 2014 Page 2 Contents BSBWOR502B ENSURE EFFECTIVENESS .................................................................................................. 1 INTRODUCTION: ...................................................................................................................................... 5 Unit Outline: ........................................................................................................................................ 5 Team Basics: ........................................................................................................................................ 7 Group of individuals versus a team: ............................................................................................... 7 Types of teams: ............................................................................................................................... 7 Group behaviour: ............................................................................................................................ 9 Groupthink: ..................................................................................................................................... 9 GAMBON DEPARTMENT STORE: ........................................................................................................... 11 Business Profile: ................................................................................................................................ 11 Organisational Chart: ........................................................................................................................ 12 Current Market: ................................................................................................................................ 13 Hours of Operation and Roster: ........................................................................................................ 13 Payroll Summary: .............................................................................................................................. 13 Store Layout: ..................................................................................................................................... 14 TEAMS AND ORGANISATIONAL FIT: ..................................................................................................... 15 Defining the Role of the Team: ......................................................................................................... 17 Develop Performance Plans: ............................................................................................................. 18 Organisational goals and team performance: .............................................................................. 18 Team performance planning: ........................................................................................................ 19 Team and individual plans: ........................................................................................................... 20 The Team Performance Curve: ......................................................................................................... 20 Working Group: ............................................................................................................................. 20 Pseudo Team: ................................................................................................................................ 21 Potential Team: ............................................................................................................................. 21 Real Team: ..................................................................................................................................... 21 High Performance Team: .............................................................................................................. 21 T uckmann’s 5 Stages of Team Development: ................................................................................... 22 Developing the Team: ....................................................................................................................... 25 Activities: ....................................................................................................................................... 25 Provide Feedback: ............................................................................................................................. 26 Feedback as a basic need: ............................................................................................................. 26 Giving praise: ................................................................................................................................. 27 Giving constructive feedback: ...................................................................................................... 28
April 2014 Page 3 Feedback sandwich: ...................................................................................................................... 29 Individual and team praise: ........................................................................................................... 29 Performance feedback: ................................................................................................................. 29 TEAM COHESION: .................................................................................................................................. 31 Self-Managing Teams: ....................................................................................................................... 31 Ways to Increase Team Member Participation: ............................................................................... 32 Roles in Teams: ................................................................................................................................. 33 Belbin's Team Roles: ..................................................................................................................... 33 Action Oriented Roles: .................................................................................................................. 34 People Oriented Roles: ................................................................................................................. 34 Thought Oriented Roles: ............................................................................................................... 35 Filling Team Roles: ............................................................................................................................ 35 Defining Teamwork Processes: ......................................................................................................... 37 Motorola's connector’s te am: ...................................................................................................... 37 Dealing with Issues: .......................................................................................................................... 38 Processes: ...................................................................................................................................... 39 Case Study - Noumea Public Primary School: ............................................................................... 40 Role Modelling Behaviour: ................................................................................................................ 41 Leaders as facilitators: .................................................................................................................. 42 Facilitate decision making: ............................................................................................................ 43 Delegation of tasks: ....................................................................................................................... 44 Lead without dominating: ............................................................................................................. 44 FACILITATE TEAMWORK: ...................................................................................................................... 46 Team Participation: ........................................................................................................................... 46 Case study St Kilda football club: ............................................................................................... 46 Identify and Resolve Work Performance Problems: ......................................................................... 48 Addressing Performance Issues: ....................................................................................................... 48 Performance counselling steps: .................................................................................................... 50 Resolving Team Conflict: ................................................................................................................... 52 Identify the type of conflict: ......................................................................................................... 52 Depersonalise the conflict: ........................................................................................................... 52 Discuss the issues: ......................................................................................................................... 53 COMMUNICATE WITH STAKEHOLDERS: ............................................................................................... 54 Effective Team Communication: ....................................................................................................... 55 Open Communication by Team Leaders: .......................................................................................... 56
April 2014 Page 4 Communicate between Management and Team: ............................................................................ 58 Good news messenger: ................................................................................................................. 59 Conveying bad news: .................................................................................................................... 59 Case Study - Springfield Remanufacturing Corporation: .................................................................. 60 Unresolved Issues: ............................................................................................................................ 61 Capture the essence of the concern: ............................................................................................ 62 Seek assistance: ............................................................................................................................ 62 Coaching teams: ............................................................................................................................ 62 Taking Corrective Action: .................................................................................................................. 63 Breaking log jams: ......................................................................................................................... 63 Following up: ................................................................................................................................. 63 Ten principles in resolving conflict: ............................................................................................... 64 REFERENCES: ......................................................................................................................................... 65
April 2014 Page 5 INTRODUCTION: Unit Outline: This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation. This unit applies to managers and addresses the need for managers to facilitate work teams and to build a positive culture within work teams. The unit takes a systematic and planned approach to developing teams. It includes the soft skills as well as more structured approaches to the management of teams.

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