HRTechDisruptions2018-Report-100517.pdf - TA L E N T T R E...

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TA L E N T T R E N D S Copyright © 2017 Deloitte Development LLC. All rights reserved. HR Technology Disruptions for 2018 Productivity, Design, and Intelligence Reign Josh Bersin Principal & Founder
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2 Copyright © 2017 Deloitte Development LLC. All rights reserved. Not for distribution. Licensed material. With somewhere around 3 billion people now working around the world 1 , the marketplace for HR technology and services is enormous—and ever-changing. This year, as I try to recap all the disruptive changes taking place, the simplest way I can put it is this: The market is reinventing itself. Three microtrends are driving this reinvention: changes in the overall technology landscape, changes in the way we work, and changes in the way we manage organizations. 1. Changes in the overall technology landscape. We now live in a world of always- on apps, floods of data, real-time communication, and increasing use of artificial intelligence (AI), cognitive bots, and intelligent predictive software. These technologies are quickly bringing new functionality to the world of HR. Want to know why you’re feeling burned out? Curious about whom to partner with to improve your productivity? Need to pin down just what to do to get that promotion? All of this functionality and more is coming. Also likely to be on the horizon is increasing use of virtual reality (VR), which is poised to revolutionize training. 2. Changes in the way we work. We’ve been writing about the overwhelmed employee for years 2 , and it’s still a major business issue. It’s part of the reason productivity is almost flat in the United States (at 1.4 percent as of January 2017 3 ), while employee engagement is flat to declining 4 . It’s also why many people are struggling to find a way to fit mindfulness classes, yoga, and a focus on wellbeing into their lives. In this hyperactive new working environment, HR technology should make work easier or most people simply won’t use it. This is a big new challenge for vendors, and one reflected in the explosion of tools for pulse surveys, wellbeing, organizational network analysis (ONA), and engagement, all of which are intended to help companies make work life easier—and, consequently, more productive—for their employees. 1 “Global employment: What is the world employment rate?” The Guardian , 2016, datablog/2011/jan/25/global-economy-globalrecession . 2 “Are You an Overwhelmed Employee?” LinkedIn.com / Josh Bersin, March 11, 2014, 20140311001037-131079-are-you-an-overwhelmed-employee-new-research-says-yes. 3 “Beyond the Numbers,” United States Department of Labor / Bureau of Labor Statistics, January 2017, btn/volume-6/below-trend-the-us-productivity-slowdown-since-the-great-recession.htm . 4 “Aon: Employee Engagement Declining Across the Globe,” 4-traders.com, March 22, 2017, AON-PLC-11994390/news/Aon-Employee-Engagement-Declining-Across-the-Globe-24083101/ .
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HR Technology Disruptions for 2018: Productivity, Design, and Intelligence Reign 3 Copyright © 2017 Deloitte Development LLC. All rights reserved. Not for distribution. Licensed material.
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