Verizon Case Study Fundamentals of Human Resource Management Unit 8 Assignment 1 John Devillier 11/29/2018 Verizon’s mission is to provide their customers with an enhanced digital world which they can use to do good. They focus on having an impact on society which is positive and provides unlimited possibilities. In
their credo they embrace personal development, have open communication, and come together on agreed-upon actions [Our18]. A strike has a negative effect on not only the business by way of increased costs, loss production, and negative business perceptions from customers, but the employee as well. Generally, the striking employee is protected by dismissal but runs the risk of loss wages and benefits during the strike. During the Verizon strike they were unsuccessful in negotiation an agreement for 10 months and had thirty-nine thousand workers on strike which caused them to invest in training of non- union workers to cover the striking employees duties [Noe18]. Verizon and other organizations have options such as mediation, fact-finder services, and arbitration to avoid situations such as the one Verizon experienced. To avoid a bargaining impasse the organization can utilize the mediation process. Mediation should begin as soon as it is recognized a dispute may be on the horizon. During talks between Verizon and the union, the talks broke down and the union officials released a statement which said that they were willing to negotiate but made it seem that Verizon was not, which by doing this it could be perceived by their employees that Verizon doesn’t value them [ben11]. By beginning mediation immediately will show their employees that the organization values them and takes their issues seriously and are open to reaching an agreement. The impartial third-party mediator can work through the issues each party has in a calmly
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- Spring '17
- Human Resource Management, Organizational studies and human resource management, Trade union, National Labor Relations Act