ISM 5820 MidtermEval.docx - Midterm Examination Score 21.6...

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Midterm Examination Score: 21.6 Scenario Potential Points Actua l Points 1 The head of the life insurance sales team planned to provide a new service to their customers, to enable customers to insure simple assets online without agent intermediaries. The information systems manager’s response was that the required development was expensive and that the head of the life insurance department did not know what was required and what was needed to maintain a competitive position. How to proceed? Analysis Head of the insurance sales team wants provide a new service to his customers but he found the information systems manager’s requirements to his response too expensive. He also did not know what was required to be competitive in market. Major issue is the conflict between the two executives. This needs to be resolved by their management else the project will fail. 2 1.1 Corrective action or Proposed Solution Outsourcing seem to be the appropriate action. It will allow the business to focus on their core activities when the contracting or subcontracting of this activity will free up the business’s cash, personnel, time, facilities for the core activities. This will allow for the company to have a competitive advantage while saving costs. The head of the insurance sales team and the information systems manager need to reach agreement on what is best for the organization. 1. Develop joint analysis of problems and opportunities through methods described in class, such as JAD 2. Accept business priorities as evaluated through the joint analysis 3. Based on agreed priorities proceed with original project, modified project based on what has been learned, or do nothing 3 1.7 2 Responding to a request for a business systems analysis from the Director of an organization, you told the director that you would have to meet with him, with his Vice Presidents, all the other managers, and end users in order to perform this job. He told you that he and his Vice Presidents were busy, one of the accountants had prepared a sample of all the reports and forms they
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use, and he would be a great source of information. What next? Analysis A request for a business systems analysis from the Director of the organization has been made. I told him that I need to meet with him, his Vice Presidents, all the other managers, and end users in order to do this request. He wasn’t cooperating with what I asked for and instead he provided an accountant with a sample of the reports they would’ve used in the meeting. You have not analyzed this situation. Management will not provide access to workers and management to adequately determine systems requirements. System will fail without access.
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