MSN Program
Introduction
Expectations/General Information
•
We will be respectful of your time and ask that you do the same with your
assigned Mentors
•
We do our best to respond to emails and phone messages within four
business hours and resolve issues within 24 business hours
•
Always use your WGU email to communicate with your program mentor,
course instructors, and all other WGU Departments. Make sure your
signature is on it with the correct student ID number and mentor. You will
need your WGU email to access learning resources.
•
Many mentors do not work or check emails on weekends. WGU is closed
for 9 official Holidays. Academic Meetings are twice a year and mentor
availability is limited. During mentor vacations another mentor will be
available to help you.
•
If you cannot make a mentor appointment please let mentor know as soon
as possible– either reschedule via Book Time with Me or email and include
some times when you are available later in the week or next week; be
flexible with rescheduling.
•
It is never acceptable to look up a Mentors home phone number to call
them.
•
Task Stream Grading is done by a separate group of evaluators. It can take
on average 3-5 days for papers to be graded.
How WGU is different with
Faculty Contact
Comparison
Brick and
Mortar
Other
online
program
WGU
Attendance
Being in class
Participating in
weekly online
discussions
Weekly calls
with mentor
Academic
Progress
Assessed
through
quizzes, tests,
and classroom
interaction
Assessed
through
quizzes, tests,
and online
discussions
Assessed
through calls
with mentors
and
performance or
objective
assessments
Levels
One instructor
handles
everything
One instructor
handles
everything
Program
mentor, course
instructor, and
evaluation
faculty work
together
Phone Calls
•
Weekly phone calls with mentor are mandatory – federal regulation
for all schools who dispense financial aid to mark attendance – even
those who do not use financial aid need to have attendance marked
•
Weekly calls leads to greater chance of being successful in program
•
Your Program Mentor can help get you in touch with additional
resources quicker with weekly calls
•
If taking a vacation or need to move appointment time let mentors
know
•
May have multiple phone calls each week as work with Program
Mentor, Course Instructor, and other departments
•
If miss 2 or more weekly calls in a row we can withdraw you from
WGU per our communication protocol
•
Communication Protocol:
Time Zones
•
Mentors are scattered across all US time zones
•
Please be aware of different time zones when
requesting appointment times as we will be when
setting appointments with you
•
Make sure when scheduling an appointment with a
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- Spring '16
- erinsmith
- Nursing, Time zone, Time in the United States, Course Instructor, Program Mentor, Intro To WGU Masters Courses
