MSN Program Introduction
Expectations/General Information • We will be respectful of your time and ask that you do the same with your assigned Mentors • We do our best to respond to emails and phone messages within four business hours and resolve issues within 24 business hours • Always use your WGU email to communicate with your program mentor, course instructors, and all other WGU Departments. Make sure your signature is on it with the correct student ID number and mentor. You will need your WGU email to access learning resources. • Many mentors do not work or check emails on weekends. WGU is closed for 9 official Holidays. Academic Meetings are twice a year and mentor availability is limited. During mentor vacations another mentor will be available to help you. • If you cannot make a mentor appointment please let mentor know as soon as possible– either reschedule via Book Time with Me or email and include some times when you are available later in the week or next week; be flexible with rescheduling. • It is never acceptable to look up a Mentors home phone number to call them. • Task Stream Grading is done by a separate group of evaluators. It can take on average 3-5 days for papers to be graded.
How WGU is different with Faculty Contact Comparison Brick and Mortar Other online program WGU Attendance Being in class Participating in weekly online discussions Weekly calls with mentor Academic Progress Assessed through quizzes, tests, and classroom interaction Assessed through quizzes, tests, and online discussions Assessed through calls with mentors and performance or objective assessments Levels One instructor handles everything One instructor handles everything Program mentor, course instructor, and evaluation faculty work together
Phone Calls • Weekly phone calls with mentor are mandatory – federal regulation for all schools who dispense financial aid to mark attendance – even those who do not use financial aid need to have attendance marked • Weekly calls leads to greater chance of being successful in program • Your Program Mentor can help get you in touch with additional resources quicker with weekly calls • If taking a vacation or need to move appointment time let mentors know • May have multiple phone calls each week as work with Program Mentor, Course Instructor, and other departments • If miss 2 or more weekly calls in a row we can withdraw you from WGU per our communication protocol • Communication Protocol:
Time Zones • Mentors are scattered across all US time zones • Please be aware of different time zones when requesting appointment times as we will be when setting appointments with you • Make sure when scheduling an appointment with a
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- Spring '16
- Nursing, Time zone, Time in the United States, Course Instructor, Program Mentor, Intro To WGU Masters Courses