1_FOS WEEK 4.docx - SAN CELESTINO INTEGRATED NATIONAL HIGH SCHOOL TEACHER ALICECEL L ZOLETA SCHOOL DAILY LESSON LOG DATE&TIME ST VERONICA(MWF 7:00-8:00

1_FOS WEEK 4.docx - SAN CELESTINO INTEGRATED NATIONAL HIGH...

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SCHOOL SAN CELESTINO INTEGRATED NATIONAL HIGH SCHOOL GRADE LEVEL GRADE 12 TEACHER ALICECEL L. ZOLETA SUBJECT FRONT OFFICE SERVICES DATE&TIME ST. VERONICA (MWF) 7:00-8:00 am QUARTER 3 RD (2 nd SEM) SESSION 1 SESSION 2 SESSION 3 I.OBJECTIVES A. Content Standards The learners demonstrate understanding in receiving and processing reservations. B. Performance Standards The learner independently receives and processes reservations. C. Learning Competencies/ Objectives (Write the LC code for each) At the end of the lesson the learners should be able to: LO 2. Record details of reservation 2.1. record complete customer details accurately against his/her booking in a manner that ensures correct interpretation by others who may access the reservation details 2.2. check customer profile or history, if available, and use the information to enhance customer service; 2.3. confirm all booking details with the customer and ensure that s/he understands and agrees to all items 2.4. file reservations in a manner that ensures easy access by others and in accordance with established procedures 2.5. prepare and issue documents and other materials to the customer in accordance with requirements Specific Objectives: 1. record complete customer details accurately against his/her booking in a manner which ensures correct interpretation by others who may access the reservation details 2. check customer profile or history, if available, and use the information to At the end of the lesson the learners should be able to: At the end of the lesson the learners should be able to: DAILY LESSON LOG
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assist in making the reservation to improve customer service 3. Record special requests clearly in accordance with established requirements 4. File reservations in a manner which ensures easy access by others and is accordance with established procedures. 5. Prepare and issue documents and other materials to the customer in accordance with the requirements of the specific reservation CODE: TLE_HEFS9-12RR-Ib-2 CODE: TLE_HEFS9-12RR-Ia-1 CODE: TLE_HEFS9-12RR-Ia-1 II. CONTENT RECORD DETAILS OF RESERVATION a. Reservation: key terms b. Different types of reservations c. Reservation inquiries and their distribution channels d. The process of taking group reservations e. Group reservation issues RECEIVE AND PROCESS RESERVATIONS (RR) HOTEL POLICIES RECEIVE AND PROCESS RESERVATIONS (RR) ROOM TYPES AND ROOM RATES III. LEARNING RESOURCES A. References 1. Teacher’s Guide pages TG TG TG 2. Learner’s Material pages LM pp. LM pp. LM pp.
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  • Fall '10
  • Angelica Magtibay
  • Hotels, e. Group

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