BUSI 2710 ASSIGNMENT 2 TO BE DONE IN GROUPS OF 2 TO 4 STUDENTS I WILL NOT ACCEPT SINGLE-AUTHORED ASSIGNMENTS! DUE ON NOVEMBER 30 TH 2018 AT END OF DAY (NEWFOUNDLAND TIME) Case: “Frumherji, Ltd., Reykjavik” by Brynja Thorbjornsdottir and Karen A. Brown (in your Harvard Business School Press coursepack) 1. Summarize the existing vehicle inspection process at Frumherji, Ltd. Approximately 1 to 2 pages Model and simulate the current process as a Workflow Net in WoPeD You may need to make assumptions about the following (and possibly other things): The duration of each task and the distribution of task durations (many numbers are given in the case, some may not be) The number of available resources/people and different groups/roles of resources (some information in the case, some assumptions may be necessary) Inter-arrival rates and queueing discipline (some information in the case, some assumptions may be necessary) Probabilities for XOR splits (some information may be in the case, some assumptions may be necessary) ... State all your assumptions clearly and use them also for Question 4 of the assignment, unless your recommendations (Question 3) lead you to change them. In this case, changes should be clearly stated in your section 3 of the assignment. Make sure you follow the naming rules for tasks/activities (see below) Make sure your model is a sound workflow net Model resources, roles, and groups as appropriate Make sure your model correctly reflects the process as you have summarized it Provide simulation results for the current process Indicate the approximate maximum capacity Indicate the most utilized resources/roles Indicate the tasks with the most waiting time and/or tasks with the highest percentage of wait time Submit a summary of process, WoPeD model file, and simulation analysis report (approximately 1 to 2 pages) 10% 2. Identify those parts of the process that you believe cause major problems. State why you believe they cause problems and what problems you believe they cause. Provide arguments and/or evidence from the case for this. Ensure that you clearly justify what the major problems to the process are. Do not focus on a single issue, there are many present in this case. Also, do not try to attempt to list all problems. Recognize that some problems are more severe or more fundamental or more critical than others.
You should attempt to find a few major root causes of the many problem symptoms. You may find the material for the classes on process analysis and improvement useful, but you are not be limited to that material only. Rank or prioritize the problems/root causes by their severity or importance and briefly justify your rank order. Cite evidence from the report to support your analysis and to support your ranking/prioritization. Your answer should be more than a simple list of things the case already mentions but demonstrate some analysis/deeper thinking.
- Fall '13