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Running IT as a Business Breaking boundaries with emerging technologies Contents Foreword p2 / Social media p4 / Mobility p8 / Big data analytics p14 / Cloud computing p24 / CIO interviews p38
Foreword Effective technology, which can drive innovation so as to help enterprises meet the current challenges of the disruptive business environment, cannot exist in vacuum. Within his or her changing role, a CIO also has to collaborate with the other members of the C-suite, in order to understand and analyse the risks and opportunities while developing a technology roadmap. The convergence of four technologies, namely social media, mobility, analytics and big data, and cloud computing (SMAC), can potentially address the CIO’s current needs. Though each of these technologies has a unique impact, they complement each other to foster innovation and enable business transformation through new ways of product development, customer service and interaction, and partnerships, thereby creating value and stimulating success. In addition to SMAC, the internet of things (IoT) and DevOps are amongst the other emerging technologies that the IT world has to offer. While it is pertinent that these emerging technologies will impel innovation, enterprises will have to develop a comprehensive strategy around the manner in which they wish to organise their innovation as well as ways to achieve the best possible results from it. This joint CII-PwC report covers the rising phenomenon of SMAC not from a ‘what is it’ perspective, but from a starting assumption of ‘yes, SMAC will be the backbone of enterprise IT in the future’. It focuses on what CEOs, CIOs and CFOs should do beyond making IT perform better. It also includes in-depth interviews with notable CIOs who have provided their perspective on the adoption of these technologies. Varun Sood Co-Chairman, National CIO Forum and Head – Information Technology Fortis Healthcare Group Rajesh Uppal Co-Chairman, National CIO Forum and Executive Director & CIO Maruti Suzuki India Ltd
Introduction Changes in the current economic scenario and market structure are exposing businesses to a host of uncertainties, and are pushing business leaders to think of newer ways of addressing problems and issues at hand, so as to stay ahead in the competition. Today, a chief information officer (CIO) must also be a strategist, and focus on enterprise growth and profitability through innovation, a shift from the traditional role of being responsible for business operations support and cost containment. With an aim to highlight this change in role and to focus on building an awareness on technologies as well as policy compliances for the large and micro, small and medium enterprises (MSME), the Confederation of Indian Industry (CII) had set-up the National CIO Forum earlier this year. This forum intends to share the best practices and case studies on information technology (IT) adoption, and formulate an IT Maturity Level Framework for CII members across different industry verticals.

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