Negative Letter to Consumer

Negative Letter to Consumer - Please enclose the receipt of...

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T homson  R esearch s oft February 22, 2007 Mr. Lewis Tate 5678 Indigent Lane Ames, Iowa 50010 Dear Mr. Tate: Thank you for your recent EndNote 9 purchase and we appreciate your business. In order to stay on the technological edge of communication, our software is frequently updated. This often causes problems for our most valued customers, like yourself. To remedy this problem we are able to offer a 20% refund on the EndNote 9 purchase.
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Unformatted text preview: Please enclose the receipt of this purchase to ensure the refund arrives quickly. Your cooperation is appreciated in this manner and we look forward to doing business with you in the future. Sincerely, Your Name Customer Service Representative 3501 Market Street Philadelphia, PA 19104 www.thomsonresearchsoft.com...
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