Business Leadership Seminar Notes and Questions.docx - Mind the gap No ‘people skills,’ no job and Minding your Es and Qs at work Emotional

Business Leadership Seminar Notes and Questions.docx - Mind...

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Mind the gap: No ‘people skills,’ no job and Minding your Es and Qs at work Emotional Intelligence and People Skills Maxwell Johnston and Marco Goldblatt Summary- Minding your Es and Qs at work: - Definition Emotional Intelligence- The ability to identify, assess, and manage the emotions of one’s self and others - EQ is helpful because: gain respect, keep cool under pressure, know how to be positive - Part of emotional intelligence for example is to be self aware and control body language - EQ isn’t taught but practiced - EQ is just as important as IQ in business - Nick Bontis believes EQ and IQ related skills are necessary in the workplace - In order to gain a higher level of emotional intelligence, there are 5 steps: Reduce stress, manage your emotions, use non-verbal communication, use humour to deal with challenges, and resolve conflict positively with confidence Mind the gap: No ‘people skills,’ no job - Story of young man, very smart no people skills, didn’t get the job -
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