Unit 1-2 Assignment_ Millennium Computers.docx - 1 Unit 1-2 Assignment Millennium Computers Maxwell Johnston 1 Three characteristics of bureaucracy

Unit 1-2 Assignment_ Millennium Computers.docx - 1 Unit 1-2...

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1 Unit 1-2 Assignment: Millennium Computers Maxwell Johnston 1. Three characteristics of bureaucracy identified by Max Weber that are illustrated in the case are: clear hierarchy of authority, formal rules and procedures, and impersonality. The clear hierarchy of authority is shown in the passing of Jane’s issue onto the employee's superiors when they are no longer qualified and/or able to handle it. The example of this would be the customer service representative passing Jane’s issue on to the Manager of Millennium Computers. Then the manager suggested the issue to be taken up with the warranty department at the head office. This clear hierarchy of authority passed along the issue from lower to higher when necessary, even if the issue wasn’t resolved the hierarchy is identifiable. The formal rules and procedures involved in this case are first off the customer service representative checking Jane’s account to verify her warranty status. The next use of formal rules and procedures would be the warranty department
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