Quiz 2.docx - Question 1 2 out of 2 points Which of the...

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Question 1 2 out of 2 points Which of the following characteristics makes it easier to measure the quality of a service, relative to that of a product or facilitating good? Selected Answer: None of the above characteristics make it easier to measure service quality Question 2 2 out of 2 points ISO 9000 is a series of standards covering environmental management systems, auditing, labeling, and life-cycle assessment. Selected Answer: Fals e Question 3 2 out of 2 points FMEA stands for: Selected Answer: Failure Mode and Effect Analysis Question 4 2 out of 2 points There are five stages of effectiveness in terms of the role their operations play in terms of strategic business objectives. Selected Answer: Fals e Question 5 2 out of 2 points Which of the following statements is false? Selected Answer: ISO 14000 has been updated in December 2008 and is known as ISO 14000:2008 Question 6 2 out of 2 points The balanced scorecard approach relies not only on financial performance measures,
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  • Spring '16

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