Unformatted text preview: for the benefit of producers and consumers 3. Total Quality management a. Total Quality Management (TQM) is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services 4. Value Chain a. A value chain is the sequence of activities that flow from raw materials to the delivery of a product or service, with additional value created at each step 5....
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- Spring '08