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chapter 13 - for the benefit of producers and consumers 3...

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Chapter 13 1. The nature of organization change i. Organization change- Any substantive modification to some part of the organization b. Changing Technology and operations i. Enterprise resource planning - A large-scale information system for integrating and synchronizing the many activities in the extended enterprise c. Changing business processes i. Reengineering - The radical redesign of all aspects of a business to achieve major gains in cost, service, or time 2. ISO 9000 is a series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses
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Unformatted text preview: for the benefit of producers and consumers 3. Total Quality management a. Total Quality Management (TQM) is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services 4. Value Chain a. A value chain is the sequence of activities that flow from raw materials to the delivery of a product or service, with additional value created at each step 5....
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