OB Exam 1 .docx - EXAM I STUDY GUIDE Organizational...

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EXAM I STUDY GUIDE Organizational Behavior and Work Professor Rosado Fall 2018 Some information about the exam: o 40 questions o All multiple choice o 10% of questions originate from articles and/or videos, 90% from lecture slides Example questions: 1. Which of the following tasks describe the managerial function of organizing ? a. Determining what tasks need to be done, who will do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made b. Motivating employees, directing others, selecting the most effective communication, resolving conflict c. Monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations d. Defining goals, establishing strategy, and developing plans Answer: A. Determining what tasks need to be done, who will do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made 2. Which two attitudes best predict whether employees will quit their jobs? a. Satisfaction and happiness b. Commitment and satisfaction c. Happiness and engagement d. Commitment and perceived organizational support Answer: B. Commitment and satisfaction. What is Organizing? What are organizations? o Organizations: A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals Be able to recognize examples of different types of organizations (e.g., corporations, schools, military) o Corporations o Unions o Non-profits o Hospitals o Schools o Military
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o Government Examples of OB challenges o Contingency variables: situational factors that vary, and that moderate the relationship between independent variables and dependent variables o Examples: Economics pressure Globalization Changing workforce Industry norms Technological changes Social changes External stakeholders Definition of managers o Managers: Individuals who achieve goals through other people The four managerial functions and the tasks that comprise them Attitudes and Job Satisfaction Attitudes o Attitudes: an evaluative statement- either positive or negative – about objects, people, or events. o In other words, attitudes describe how we feel about something o Know the “ABC”s of attitudes, and be able to recognize an example of each element of attitudes (e.g., “I dislike my supervisor” = affect). A- Affect (Feeling) Ex: I dislike my supervior! B- Behavior (Action) Ex: I’m looking for other work; I’ve complained about my supervisor to anyone who would listen. C- Cognition (Evaluation) Ex: My supervisor gave a promotion to a coworker who deserved it less than I did. My supervisor is unfair. o Attitudes are usually congruent with each other, and with an individual’s behaviors
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o When they are not congruent, individuals feel cognitive dissonance, or an incompatibility that an individual might perceive between two or more attitudes or between behavior and attitudes.
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  • Fall '18
  • Sweeney
  • supervisor,  B

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