QSO 300 Metrics Paper Template.docx final.docx

QSO 300 Metrics Paper Template.docx final.docx - QSO 300...

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QSO 300 Metrics Paper Ricardo Sotelo 12/22/2018
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What is a metric? A metric is defined as a system or standard of measurement. (Dictnoray.com) how does this apply to operations managers can vary in capacity and types of metrics being measured. Metrics can help paint a picture for management but it needs to be taken as part of the overall operations plan and should not be used as a standalone measurement of success or failure. Having a detailed set of metrics can allow operations managers to identify issues or stories of success. Some metrics that I have encountered is when I was working at Amazon and we had an induction rate and this was broken down by individual as well as station. This gave the managers the ability to help predict if we were ahead of schedule or behind schedule based on the numbers. This also depended on having all cargo arrive on time so taking this metric as a part of the story helped management engage the workers and help everyone improve. The school of thought as it pertains to metrics is that it falls into three categories which are not business dependent. These are financial, marketing outcomes and employee performance. Financial falls into gross profit margin, net profit, net profit margin and debt ratio. All these paint
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  • Spring '15
  • scottwidmer
  • Revenue, Profit margin, Generally Accepted Accounting Principles, gross profit margin

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